What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn?
Hampton Inn, Amesbury, MA is looking for Full-time/Part-time Front Desk Agent. Candidate must be flexible to work any shift. Schedule includes nights, Weekends and holidays.
Hotel experience a plus. Good computer & customer service skills, enthusiasm a must!
Responsibilities:
- Assists our guests efficiently, courteously and professionally in all front desk related functions.
- Performs to maintain a high standard of service and hospitality at all times.
- Provides courteous guest service
- Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels
- Assists guests on arrival and departure. Responsible for conducting courtesy calls within 20 minutes after guest check-in
- Operates the telephone console
- Processes reservation and cancellation requests
- Maintain and organize work area and clean model, lobby and Front Desk, and Guest Common area daily.
- Assist in maintaining the cleanliness and organization of the Laundry Room and the Guest Laundry.
- Complies with safety and security policies in accordance with Established standards to include property tours.
- Makes periodic tours of the property to note safety and security issues.
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Requirements*
- Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.
- Experience in working with the public in a service industry is preferred or related activities.
- Requires ability to walk and stand during entire working period of 8 hours.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Referral program
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $16 - $18
