What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn?
Job Overview
We are seeking a Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills. This position plays a crucial role in providing a positive guest experience from check-in to check-out.
Duties
- Greet guests upon arrival and provide them with information about available services
- Assist guests with check-in and check-out processes
- Answer phone calls and direct them to the appropriate department
- Handle guest inquiries and resolve any issues promptly
- Process reservations and cancellations accurately
- Maintain a tidy and organized front desk area
Requirements
- Previous experience in a hotel or hospitality setting is preferred
- Strong customer service skills with a friendly and professional demeanor
- Knowledge of front desk operations and phone systems
- Ability to multitask and work efficiently in a fast-paced environment
- Familiarity with night audit procedures is a plus
- Excellent communication skills and attention to detail
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Shift availability:
- Overnight Shift (Preferred)
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
Salary : $16
