What are the responsibilities and job description for the Front Desk Associate position at Hampton Inn?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is essential in providing excellent customer service and ensuring a positive experience for all guests. The ideal candidate will possess strong communication skills, a professional demeanor, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Answer phone calls promptly, demonstrating excellent phone etiquette while addressing inquiries and resolving issues.
- Process payments accurately using cash handling techniques, including operating cash registers and POS systems.
- Maintain an organized front desk area, ensuring all necessary supplies are stocked and readily available.
- Assist with sales promotions and upselling services or products to enhance guest experiences.
- Handle guest requests and complaints with professionalism, ensuring satisfaction throughout their stay.
- Collaborate with other departments to ensure seamless guest services and operational efficiency.
- Perform basic math calculations for transactions and inventory management.
Requirements
- Previous experience in a customer service role, preferably as a Front Desk Agent or in retail settings such as grocery stores.
- Strong phone etiquette skills with the ability to communicate clearly and effectively.
- Proficient in cash handling, including experience with cash registers and POS systems.
- Basic math skills for processing transactions accurately.
- Ability to work well under pressure while maintaining a positive attitude.
- Excellent organizational skills with attention to detail for managing guest information and requests.
- A team player who is adaptable and willing to assist colleagues when needed.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- Day shift
- Evening shift
Ability to Relocate:
- York, PA 17402: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $17
