What are the responsibilities and job description for the Front Desk Associate position at Hampton Inn?
Job Overview: Join our team as a Front Desk Agent where you will be the first point of contact for our guests, providing exceptional customer service and creating a positive experience from check-in to check-out. Duties: - Greet guests in a professional and friendly manner upon arrival - Check guests in and out efficiently, processing payments accurately - Answer phone calls and emails promptly, addressing inquiries and reservations - Provide information about hotel services, facilities, and local attractions - Handle guest requests and concerns promptly and professionally - Maintain a tidy and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction Qualifications: - Previous experience in a hotel or customer service role is preferred - Proficiency in phone etiquette and customer service skills - Ability to speak multiple languages is a plus (Bilingual/Multilingual) - Familiarity with hotel management software for reservations and check-ins - Strong communication skills with a focus on guest relations - Knowledge of night audit procedures is advantageous - Ability to work flexible hours including evenings, weekends, and holidays This role as a Front Desk Agent offers the opportunity to be an integral part of our hospitality team, providing excellent service to our guests throughout their stay. If you are passionate about delivering exceptional customer service in a fast-paced environment, we welcome you to apply for this exciting position.
Job Type: Part-time
Benefits:
- Employee discount
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
- Overnight shift
Experience:
- Hotel experience: 2 years (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Hartwell, GA 30643 (Required)
Work Location: In person
