What are the responsibilities and job description for the Front Desk Associate position at Hampton Inn?
- Front Desk/Guest Services - Marshall, MI
- Greets guests as they arrive, focusing on personal recognition
- Reviews arrival list daily and assists in preparing and assembling welcome amenities
- Escort VIPs to room and check them in prior to arrival
- Attends promptly to guest needs and inquiries
- Other duties as assigned**EDUCATION AND EXPERIENCE: **
- Minimum of 1 year in Front Desk Operations
- In-depth knowledge of hotel Front Desk operations
- Minimum of High School education, post-high school education preferred**KNOWLEDGE, SKILLS AND ABILITIES: **
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills**JOB COMPETENCIES: **
- **_Commitment to Task_**** : ** Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
- **_Communication Skills_**** : ** Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
- **_Flexibility_**** : ** Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
- **_Initiative_**** : ** Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
- **_Managing Execution_**** : ** Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
- **_Teamwork_**** : ** Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
Job Type: Full-time
Salary: $13.00-$13.50 per hour
Job Types: Full-time, Part-time
Pay: $13.00 - $13.50 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $13 - $14
