What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Hampton Inn?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations within a hotel or resort environment.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently, handling reservations and payments accurately.
- Answer phone calls promptly, providing information about hotel services, room availability, and local attractions while demonstrating excellent phone etiquette.
- Address guest inquiries and resolve any issues or complaints in a timely manner to enhance guest satisfaction.
- Maintain an organized front desk area, ensuring all necessary supplies are stocked and readily available.
- Collaborate with housekeeping and maintenance teams to ensure rooms are prepared for incoming guests.
- Provide information on hotel amenities, services, and local attractions to enhance the guest experience.
- Utilize hotel management software to manage bookings and maintain accurate records of guest interactions.
Experience
- Previous experience in customer service or hospitality management is preferred.
- Familiarity with front desk operations in a hotel or resort setting is advantageous.
- Proficiency in using phone systems and hotel management software is desirable.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong interpersonal skills with an emphasis on guest relations and problem-solving capabilities.
- A commitment to delivering exceptional service in a fast-paced environment is essential.
Join our team as a Front Desk Agent where your contributions will play a vital role in creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.81 - $16.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- Health insurance
Schedule:
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $15 - $16
