Technical Support Tier 1

Company Summary

Hampton Lumber is a fourth-generation, family-owned company headquartered in Portland, Oregon, which has grown to become one of the nation’s largest privately held forest products companies. With over 80 years in the sawmill business, Hampton operates sawmills in Oregon, Washington, and British Columbia and markets wood products worldwide. We also manage a wholesale and lumber export division and numerous reload and remanufacturing facilities throughout the U.S. All of Hampton’s forestlands are certified by the Sustainable Forestry Initiative (SFI). This independent, non-profit organization promotes sustainable forest management. SFI-certified forests are essential in water conservation, wildlife habitat, and climate solutions. 

Community is important to us, and we encourage and support our employees’ desire to be active in the community through volunteering and special projects. We passionately support youth education, career and technical education, the arts, diversity and inclusion, affordable housing, and anti-poverty programs. We are also proud sponsors of the Portland Timbers and the Portland Thorns soccer clubs. Go Timbers! Go Thorns!

Overview

Our team is passionate about technology and committed to supporting exceptional products that make a difference. We are looking for a talented and motivated Tier 1 Helpdesk Technician to join our team and make a difference in our exciting projects.  As a Helpdesk Technician at Hampton Lumber, you will have the opportunity to work on impactful projects, collaborate with a diverse group of professionals, and contribute to developing high-quality products

Benefits Highlights

• Substantial company-paid assistance for Medical and Dental insurance premiums; mental health coverage; cost effective co-pays and deductibles
• 401(k) with 5% annual company contribution and generous company matching contributions vested over three years
• Paid time off, including eight paid holidays
• Participation in the employee bonus program
• Employee wellness program that includes free counseling sessions, financial and legal guidance, and more
• Opportunities for paid training to support career advancement and personal development

Responsibilities

• Respond to user inquiries via phone, email, or chat in a timely and professional manner.
• Diagnose and resolve basic technical issues related to software, hardware, and network connectivity.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain a detailed log of user interactions and resolutions using a ticketing system.
• Provide guidance and support for password resets, account unlocks, and basic software installations.
• Assist with onboarding new employees by setting up accounts and configuring hardware.
• Collaborate with other IT team members to ensure the smooth operation of IT services.
• Follow established procedures and contribute to the development of best practices.

Qualifications

• High school diploma or equivalent; additional technical certifications are a plus.
• Strong customer service skills with the ability to communicate effectively with users of varying technical proficiency.
• Basic understanding of computer systems, mobile devices, and other tech products.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong organizational skills and the ability to multitask in a fast-paced environment.

More About Us

Learn more at hamptonlumber.com, or follow us on Facebook: @HamptonLumber.  You can also learn about our company and our priorities by visiting our blog. 

EEO Statement

Hampton Lumber is an equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other status protected by law. 

Disability accommodation available: If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact the Human Resources Office for the location that you are applying.

Women and minorities are encouraged to apply.

For more information about our commitment to equal employment opportunity, please see these government posters: EEO is the Law and its accompanying temporary supplement.