What are the responsibilities and job description for the Patient service representative position at Hampton Roads Center for Dermatology?
The Patient Service Representative I is responsible for performing a variety of front office administrative duties in support of physicians and other members of the practice.
Major Duties and Responsibilities :
- Appointment scheduler on multiple telephone line system.
- Checking in patients for appointments and checking out patients at the end of appointments.
- Greeting and assisting efficiently and professionally patients and other customers that present to the practice with business other than appointments.
- Assure timely delivery of patient services.
- Functions in a multi-disciplinary environment, which requires the application of excellent customer service skills.
- Verifying insurance.
- Collecting copays and balances.
- Perform other duties as requested by the Office Manager.
Skills :
- Knowledge of computer systems and applications.
- Knowledge of office equipment.
- Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence.
- Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
- Pays strong attention to detail.
- Excellent customer service skills.
- Ability to work scheduled hours as defined in the job offer.
- Ability to communicate effectively and professionally.
Education / Training / Requirements :
- High school diploma or equivalent required.
- One year experience in a medical environment, preferred.
Last updated : 2024-11-19
Salary : $16 - $17