Shelter Overnight Staff

Shelter Overnight Assistant
(PT, Temporary)
The Shelter Overnight Assistant will work with HELP Staff and Volunteers to provide a safe and welcoming environment to homeless individuals and families utilizing the A Night’s Welcome Winter Shelter program.
Hampton Roads Ecumenical Lodgings & Provision, Inc exists to provide dignifying, empowering, and faith-based safety-net shelter, healthcare, and support to our community’s most vulnerable people. Our programs include medical & dental care, support services for those in need, and, specific to this position, shelter services for homeless individuals and families.

Duties /Responsibilities:

• Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
• Monitors and supervises shelter and client affairs, assists clients of the shelter with needs and questions and maintains shelter order in accordance with HELP Inc and Thermal Shelter Services policies.
• Receives late clients (pre-approved) and screens for sobriety, sickness.
• Enforces shelter policies and follows staff policies and procedures.
• Performs general administrative functions such as noting within the communication log and responding to in-person inquiries in a professional manner.
• Performs general janitorial functions such as sweeping, mopping, vacuuming, cleaning restrooms, cleaning kitchen, etc.
• Provides appropriate information and referrals for those who need other resources.
• Monitors the activities of clients to ensure the safety of clients, volunteers and staff.
• Helps clients resolve any issues as they may arise.
• Helps volunteers with questions or issues when necessary.
• Provides crisis intervention as needed, including determining when it is necessary to involve other staff, administration or the authorities.
• Maintains written and oral communication of incidents in accordance with policies.
• Reports any problems to the Shelter Manager, Assistant Shelter Manager, Associate Director and/or Executive Director.
• Completes work timesheets bi-weekly.
• Attends activities designated by the Shelter Manager, Assistant Shelter Manager, Associate Director and/or Executive Director.
• Other duties may be assigned by the Shelter Manager, Associate Director and/or Executive Director.

Experience and Abilities
As a prerequisite, the successful candidate must believe in the core values of Hampton Roads Ecumenical Lodgings & Provisions, Inc and be driven by the mission of the organization.
Minimum High School Diploma or GED required
Two years’ experience in Human Services working with one or more of the following: individuals experiencing homelessness, mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, and with those living in poverty preferred.
Ability to establish and maintain professional boundaries in working with clients.
Ability and willingness to perform light housekeeping and occasional lifting up to 50pounds independently.
Knowledge of community resources in the Hampton Roads area.
Ability to work independently or in a team.
Demonstrates a positive attitude, self-motivation, organization, and resourcefulness while maintaining a reputation through proven action of being team and client oriented and willing to assist where/when needed.
Ability to negotiate different personalities and work under competing priorities.
Ability to assess emergency situations and respond effectively.
Excellent written and verbal skills in the English language.
Demonstrated proficiency in using Microsoft Outlook, Word, Excel and other applications as well as experience using and entering data into HMIS or other client databases.
Must be prompt and dependable.

Job Types: Part-time, Temporary, Contract

Pay: $15.00 per hour

Expected hours: 15 – 25 per week

Schedule:

• Holidays
• Night shift
• Overnight shift
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $15