Telecommunications Specialist PT

The Telecommunications Specialist will be responsible for installation, maintenance, and management of HRT computer systems hardware/software, stand-alone and/or networked as well as telecommunications systems and voice network management systems. Assist in the development and improvement of HRT information technology services.

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Field all calls for computer assistance by HRT employees.
• Install, maintain, and upgrade hardware and software of HRT computerized systems.
• Report all calls for computer assistance in electronic tracking software.
• Provide ad hoc user training as required to help customers effectively utilize HRT computerized systems.
• Perform routine LAN administrative duties as required.
• Compile, write, maintain written documentation of all HRT computer configurations, and ensure adherence to HRT minimum hardware/software requirements.
• Maintain awareness of advances in information technology and recommend modifications to HRT systems as required.
• Participates in the specification, configuration, implementation, and support of PBX, Voice Mail, and peripheral telecommunications equipment.
• Participates in and/or leads voice and data circuit and network design, selection, and implementation activities, and interfaces with phone system and carrier vendors to place orders, coordinate installation, and resolve issues.
• Perform monitoring and analysis activities across the voice network architecture and make recommendations as to the timing and selected design solutions for upgrades to the phone system equipment as well as voice/data carrier services and technologies such as local, long distance and international voice, call routing, and shared voice/data transport facilities.
• Coordinates the selection and purchase of data processing hardware and software for HRT.
• Explore and possibly implement new technologies to automate tasks related to client workstations and/or servers.
• Implement backup routine for all HRT networked computer systems.
• Provide development and/or maintenance of specialized HRT software programs.
• Implement virus protection strategy at HRT.
• Implement and manage server-based applications used to update workstations and servers, control and monitor Internet traffic and other network management applications.
• Monitor various system logs for problems or unusual behavior.
• Update and maintain server operating systems.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
• Performs other duties as required by the Sr. Director of Technology Services.

Required Knowledge, Abilities and Skills essential to Job Functions:

In depth knowledge of Microsoft server operating systems, Active Directory, DNS, DHCP and server hardware is essential. Ability to install, configure and troubleshoot server operating systems, software, and related hardware is required. Familiarity with MS Office Suite required. Knowledge of voice network monitoring systems including products for Cisco & Avaya hardware test procedures, carrier circuit software test programs, remote diagnostic, access and MAC techniques, traffic engineering and design. Ability to resolve moderately complex problems with minimal supervision. Ability to stay abreast of, and adapt to, the current technology environment. Ability to assess communication practices, and research and analyze emerging technologies. Ability to communicate effectively both orally and in writing. Ability to quickly identify problems and implement solutions with minimal downtime. Critical thinking - Using logic and analysis to identify the strengths and weaknesses of different approaches.

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures and policies. Take an active part in reporting unsafe conditions and any hazards within the workplace to their Supervisor, Manager and/or the Safety Department.

Training and/or Education:

Bachelor's degree in Computer Science, Management Information Systems, Information Systems or a related field

Required Experience:

Three years of experience supporting Windows in network environment. Experience with networking protocols, particularly TCP/IP, DNS, DHCP, WINS, and telecommunications systems and voice network management systems. Knowledge of server hardware and troubleshooting skills are essential. Knowledge of data storage systems and virtualization is desirable.

Licenses or Certificates:

• Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).
• MCSE 2003/2008 (or newer)

Special Requirements:

This position is classified as essential personnel.

FLSA Status:

Non-exempt

Physical Demands:

Work requires high-speed operation of keyboard devices. Also requires lifting and transferring of computer equipment as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Unusual Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Work involves meeting multiple demands on a timely basis.  Duties may require some seasonal overtime.