What are the responsibilities and job description for the Front Desk Agent - PM Shift position at Hampton Suites Louisville East Oxmoor?
NEW HOTEL - We are seeking experienced hospitality STARS to join our opening team at the Hampton Inn Oxmoor.
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty to include but not limited to:
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Always maintain positive guest relations.
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Maintain complete knowledge at all times of:
- a) all hotel features/services, hours of operation.
- b) all room rates, special packages and promotions.
- c) daily house count and expected arrivals/departures.
- d) scheduled meetings.
- Answer hotel phones within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins.
- Verify registration card information with the guest.
- Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
- Handle overbooked or walked in guests.
- Process all check-outs.
Education & Experience:
- High School Graduate or General Education Degree (GED).
- One-year previous experience in a similar position in a hotel preferred.
- Basic computer skills required.
- Must be able to work weekends. this s a 3:00 PM -11:00 PM Shift.
