What are the responsibilities and job description for the Enrollment Specialist- Workforce Development position at Hampton University?
Job Duties:
· Guide prospective students through the entire enrollment process, from inquiry to final registration.
· Answer inquiries regarding programs, admissions requirements, and financial aid options.
· Collaborate with the marketing team to organize recruitment events and webinars.
· Assist students in completing necessary application forms and gathering required documentation.
· Identify collaboration opportunities with external organizations.
· Maintain accurate records of student applications and admission status.
· Track and report on enrollment data to meet targets and improve processes.
· Provide exceptional customer service to ensure a positive experience for all applicants.
· Coordinate with Executive Director to align recruitment efforts with department goals.
· Conduct follow-up with prospective students to provide additional support and guidance.
· Attend college fairs and outreach events to promote programs.
· Other duties as assigned by the Executive Director.
Qualifications:
· Bachelor’s degree or 3 years of experience in Education, Business, or a related field
· At least 2 years of experience in admissions, enrollment, or student services.
· Strong communication and customer service skills.
· Proficiency in Microsoft Office and CRM systems.
· Ability to handle multiple tasks and prioritize in a fast-paced environment.
· Familiarity with higher education admissions processes, especially in workforce development or allied health programs.
· Experience working with diverse student populations is a plus.
Requirements:
· Excellent interpersonal skills, with the ability to build rapport with potential students.
· Strong organizational and time management abilities.
· High attention to detail in managing applications and records.
· Ability to work independently and as part of a team.
· Critical thinking and problem-solving skills.
· Experience in conducting phone-based or in-person interviews.
· A passion for education and helping students achieve their goals.
· Cultural competency and sensitivity when working with diverse populations.
· Ability to analyze enrollment data and provide insights to improve the process.
· Ability to incorporate technology to optimize processes and procedures.
· Proficient in Microsoft Office Suite.
· Availability to attend occasional recruitment events outside regular working hours.
Salary : $46,000 - $62,000
