What are the responsibilities and job description for the Assistant Deli Manager position at Han-Dee Hugo's?
FLSA Status: Non-exempt
Reports to: Deli Manager
Primary Objective of Position:
The Assistant Deli Manager is responsible for the overall operation of their assigned Deli in the absence of the Deli Manager. Key responsibility areas include team performance, increased sales and profitability, effective cost controls, and development, training and retention of key associates.
Major Areas of Accountability:
Directs and supervises employees engaged in sales, inventory-taking, reconciling cash receipts and food service/handling.
Keeps records of employees' work schedules and time cards.
Assists sales staff in completing complicated and difficult sales.
Listens to and resolves customer complaints regarding service, product, or personnel.
Keeps records pertaining to purchases, sales, and requisitions.
Examines merchandise to ensure that it is correctly priced, displayed or functions as advertised.
Analyzes customers' wants and needs by observing specified merchandise which sells most rapidly.
Inventories stock and reorders when inventories drop to specified level.
Examines products purchased for resale or received for storage to determine condition of product or item.
Assist vendors with orders to avoid over stocking, shortages or under purchasing.
Keep the store clean and orderly (both inside and outside).
Trains Deli Workers.
Minimum Qualifications/Requirements:
Education: High School or equivalent. Course work in business management preferred.
Knowledgeable of retail Deli or convenience store operations. Possess a minimum of 3 years experience working within the retail Food Service Industry environment.
Good people management skills, communication and listening skills. Must be flexible and adaptable to change.
Ability to train, develop and motivate convenience store employees.
Able to resolve complaints and problems as they arise from customers and employees.
Must be computer literate.
Valid driver’s license.
Knowledge of Labor Laws, Health Codes, Safe Food Handling and Sanitation, Safety and Security systems and procedures, computer operations.
Demonstrated time management and organizational skills.
Must be internally motivated and detail oriented and have a passion for teaching others.
Must be able to work a flexible schedule including days, nights, weekends and holidays.
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