What are the responsibilities and job description for the Business Analyst Techno Functional position at Han IT Staffing?
Title : Techno Functional Lead BA
Duration: Charlotte, North Carolina (Day 1 onsite & Hybrid Model)
Expertise in IVR systems and Conversational AI platform ,BRDs, functional specs, user stories, Experience with system integration involving telecom platforms (e.g., billing systems, BSS, CRM).
Updated JD:
Duration: Charlotte, North Carolina (Day 1 onsite & Hybrid Model)
Expertise in IVR systems and Conversational AI platform ,BRDs, functional specs, user stories, Experience with system integration involving telecom platforms (e.g., billing systems, BSS, CRM).
Updated JD:
- Experience with Conversational AI projects and Kore AI. Intent of the role is identification and development along with Business View is an added advantage
- Telecom or CRM ideally IVR related experience & services or other related industry experience
- Experience with system integrations bonus experience with implementation with IVR and Conversational AI (any platform)
- LC/NC Framework (knowledge)
- Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially IVR systems.
- Proficiency in creating business documentation such as BRDs, functional specs, and process flows.
