What are the responsibilities and job description for the ASSISTANT SERVICE MANAGER position at Hanania Automotive Group?
Job Details
Job Location: Hanania Automotive Corporate - Jacksonville, FL
Salary Range: $100,000.00 Base Commission/year
Description
Hanania Automotive Group, Hanania Acura of Orange Park is seeking a driven and energetic Assistant Service Manager. You will be the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.
Essential Functions:
- Assist in managing and hire technicians and service advisors
- Train service advisors and other support staff
- Market existing as well as potential customers effectively through provided software
- Manage data and trends using industry specific software (ADP)
- Document, implement and manage processes which include reception, shop flow, active delivery, warranty processing, CSI maximization, retention, shop safety, etc.
- Ensure every customer that enters our facility with hospitality and the highest level of respect.
- Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.
- Assist in Managing the store’s workflow in an effective and efficient manner.
- Sell our services without jeopardizing honesty and integrity.
- Maintain a positive attitude and team atmosphere at all times.
- Communicate in a professional manner, always with the intention of creating a long term relationship between the store, yourself and the customer.
- Supervise and direct employees.
- Prepare business goals monthly and annually.
- Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting an attitude of honesty and integrity.
- Directs, coordinates, and participates in performing customer service activities.
- Operates all tools and equipment safely, reports safety issues immediately
- Insure that all work is performed to proper specifications.
- Assist other employees as needed.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Ensures the accurate and timely processing of cash and check receipts per company policy. The service advisor is the final person responsible for ensuring cash and checks are collected in full, accurately and by company guidelines.
Qualifications
Required Skills & Abilities:
- Proven ability to provide an exceptional customer experience.
- Ability to set and achieve targeted goals.
- Ability to thrive in a fast-paced environment with many priorities.
- Demonstrated communication and interpersonal skills.
- Strong organization and follow-up skills.
- Experience working with technology.
- Must be able to pass pre-employment screen (background & hair follicle drug test).
Physical Requirements:
- Prolonged periods of standing and walking throughout the service department.
- Must be able to lift up to 25 pounds at times.
Education and Experience:
- High School diploma or equivalent
- Valid Driver’s License and clean driving record
- At least 2 years of managerial experience in Automotive Industry
- 2 years customer service experience
- Experience with CDK is a plus.
Salary : $100,000
