What are the responsibilities and job description for the ED Registration Clerk II (535) position at Hancock Health?
Job Summary
JOB SPECIFIC CORE COMPETENCIES
- Maintains and exhibits a professional image to all patients, visitors, physicians and staff in a fast-paced work environment
- Perform a variety of tasks to support all members of the patient care team
- Verify, organize, and maintain all patient records
- Answer phones, route calls as appropriate and communicate messages in a timely manner
- Page/call consulting physicians and or hospitals at ER MD request
- Answer call lights and assist patients as needed
- Coordinate transfers to other hospitals and health facilities including preparing all transfer paperwork and coordinating transport
- Obtain medical records as needed from other health care facilities
- Prepare discharge documentation
- Prepare all charts for admission
- Use critical thinking to organize and separate emergent from regular work flow
- Interviews patients and/or other parties responsible to verify accurate information necessary to complete the Hospital Registration Record and billing of patient accounts,
- Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department.
- Provides patient and/or responsible party all required forms per departmental procedures
- Maintain burial permits and hospital record of death
- Performs other general clerical and office duties as assigned
JOB SPECIFIC CORE COMPETENCIES
- Demonstrates strong interpersonal & communication skills
- Demonstrates high organizational skills along with critical care thinking & problem solving
- Demonstrates attention to detail & time management skills
- Demonstrates the ability to interview patients and/or responsible other parties for accurate information necessary to complete the hospital registration record and the billing of patient accounts.
- Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department
- Demonstrates skill and abilities to perform all duties listed in the above job summary
- Interviews patients and/or responsible other parties for accurate information necessary to complete the Hospital Registration Record.
- Verifies all information for accuracy when registering and/or preregistering a patient or accessing the computer history file.
- Provides the billing department accurate information for the billing of patient accounts..
- Provides patient and/or responsible party all required forms per departmental procedures.
- Provides and communicates with Nursing Units, Physicians, and ancillary department personnel required information for patient care and accurate patient identification.
- Maintains a high level of knowledge on all applicable coding requirements, insurance requirements, governmental and hospital.
- Performs all duties with HIPAA compliance guidelines
- Outstanding customer service skills.
- Attentiveness to detail.
- Good communication skills both oral and written.
- Ability to maintain composure under stressful situations.
- Possess a sense of responsibility, initiative, honesty, and confidentiality.
