What are the responsibilities and job description for the Cash Handling Specialist position at Hancock Whitney Corp.?
Responsibilities
The Cash Handling Specialist at Hancock Whitney Corp. plays a crucial role in creating 5-Star client experiences through accurate cash handling, speed of service, problem resolution, risk mitigation, and personalized client discussions.
Key Accountabilities:
- Develops and maintains strong relationships with clients through excellent service.
- Handles client transactional needs such as deposits, withdrawals, check cashing, and other negotiable items.
- Resolves client servicing issues such as service charge clarification and account maintenance.
- Stays updated on the range of products and services offered by the company.
- Contributes to meeting the required level of outbound calls to educate clients on digital solutions.
- Provides educational content to clients on digital offerings such as mobile, online, and ATM services.
- Identifies opportunities to refer clients to internal business partners.
- Supports the team by assisting with financial center duties such as opening and closing the vault and balancing the cash drawer.
- Ensures effective utilization of equipment while staying informed about its functionality.
- Maintains a professional demeanor, adhering to standards of dress and lobby organization.
- May take on a mentorship role, providing guidance and coaching to colleagues.
- Participates in lobby management by engaging and directing client traffic.
- Conducts research for clients as necessary.
