What are the responsibilities and job description for the Teller Full-Time position at Hancock Whitney Corp.?
Job Function/Summary: As a Teller at Hancock Whitney, you will be responsible for delivering exceptional client experiences through accurate cash handling, efficient service, and personalized value-added discussions. Your primary goal is to create 5-Star interactions with clients.
Essential Duties & Responsibilities:
Minimum Required Education, Experience & Knowledge:
Essential Duties & Responsibilities:
- Build, maintain, and grow client relationships through quality, personalized interactions based on 5-star service standards.
- Handle client transactional needs, including deposits, withdrawals, check cashing requests, credit card advances, money orders, and negotiable items.
- Provide client servicing requests, such as service charge clarity and account maintenance.
- Maintain knowledge of products, services, and processes offered.
- Achieve required levels of outbound phone calls to educate clients on digital solutions and financial need resolution.
- Educate clients on digital solutions like mobile, online, and ATM offerings centered around convenience.
- Refer clients to internal business partners as needed.
- Assist with financial center duties, including opening and closing the vault, setting up workstations, and balancing drawers.
- Manage operational loss within the financial center, including seeking supervisory overrides and proper hold placement.
- Utilize equipment accurately and remain knowledgeable about its functionality.
- Adhere to professionalism standards, including demeanor, dress, and station orderliness.
- May function as a mentor, offering guidance, instruction, and coaching to fellow associates.
- Assist in managing lobby traffic by engaging, greeting, and directing clients.
- Perform research for clients as needed.
- Other duties and special projects assigned by Management.
Minimum Required Education, Experience & Knowledge:
- High School Diploma or general education degree (GED).
- Minimum 6 months of cash handling and customer service experience required.
- Previous sales and referral experience strongly preferred.
- Ability to travel if required to perform job functions.
- Ability to work under stress and meet deadlines.
- Ability to operate related equipment.
- Ability to read and interpret documents if required.
- Ability to lift/move/carry approximately 30 pounds if required.
