What are the responsibilities and job description for the Client Experience Analyst - Card Services position at Hancock Whitney?
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JOB FUNCTION / SUMMARY:
Assists with the day-to-day operations of the Check Card and ATM Departments providing customer service to branches and customers by phone, working disputes filed by customers for erroneous charges on their Check Card or ATM card and balancing general ledger and settlement accounts by performing the following duties.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provides customer service via email and phone
- Researches and processes disputes filed by cardholders
- Contacts customers and merchants to resolve disputes
- Develops a basic understanding of Regulation E, Visa Regulations, or any subsequent regulations to process daily work
- Balances daily, and/or monthly general ledger and settlement accounts
- Monitors cardholder transactions via the current fraud system to prevent fraud
- Extracts data from Electronic ATM journals to aid in the research of ATM transactions
Secondary Duties
- Works and reviews daily/monthly reports
MINIMUM REQUIRED EDUCATION, EXPERIENCE, & KNOWLEDGE:
- High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
- Ability to lift/move/carry approximately 30 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
DISCLAIMER
This job description is only valid as of the date it was revised. Please contact the HR Compensation Department to obtain the latest version. Information contained herein should be treated as confidential to Hancock Holding Company.
NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THE JOB AT ANY TIME
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.
