What are the responsibilities and job description for the Call Center Representative position at Hand and Stone Massage and Facial Spa?

Benefits :

Employee discounts
Flexible schedule
Opportunity for advancement
Training & development

Hand and Stone Massage and Facial Spa, located in Commerce Township, MI, is seeking a Call Center Representative to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys connecting with people, and is comfortable with sales. As a Call Center Representative, you will play a crucial role in delivering exceptional service to our clients while contributing to the growth of our business.

Key Responsibilities :

Appointment Booking : Schedule spa appointments with efficiency and attention to detail to ensure client satisfaction.

Client Upgrades : Offer service upgrades tailored to client needs to enhance their experience.

Service Education : Educate guests about the range of spa services and products available to help them make informed decisions.

Sales : Proactively sell memberships, gift cards, and additional services over the phone to meet or exceed sales goals.

Membership Management :

Contact clients to update payment information for memberships.

Address membership cancellation requests with empathy, providing solutions to retain members when possible.

Client Engagement : Build rapport with clients, ensuring they feel valued and supported throughout their journey with us.

Data Management : Accurately update client records and appointment schedules in the system.

Qualifications :

Sales Savvy : Confident and enthusiastic about selling services and products.

Exceptional Communication : Strong verbal communication skills with the ability to engage and persuade clients over the phone.

Customer-Centric : A genuine passion for helping people and creating positive client experiences.

Problem Solver : Ability to think on your feet and provide solutions to client concerns, including membership retention.

Attention to Detail : Ensures accurate data entry and follows up on client needs without missing a step.

Team Player : Works collaboratively with colleagues to achieve team and company goals.

Tech-Savvy : Comfortable using call center software, scheduling systems, and CRM platforms.

Having a high school diploma or equivalent is required

Must be 18 years old or older

Must be available to work weekend and evening shifts

Must be exceptionally organized and have great attention to detail

Must be a strong team player with the ability to work independently with minimal supervision

Preferred Experience :

2-3 years previous experience in sales, customer service, or call center roles.

1 year in a call center environment.

Familiarity with the wellness or spa industry is a plus.

What's in it for you?

Competitive Compensation - hourly wage PLUS commissions.

Contests - do you want to put your sales skills to the test? See what we have in store!

Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.

Ongoing Training - We are ALWAYS learning and improving.

Flexible Hours - Your busy lifestyle is on our mind!

Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!

Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards?

If you're passionate about connecting with people, skilled at selling, and thrive in a customer-focused role, we'd love to hear from you! Apply today and be part of a team dedicated to creating unforgettable client experiences Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Compensation : $15.00 - $20.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time...we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Salary : $15 - $20

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