What are the responsibilities and job description for the Spa Sales Associate position at Hand and Stone Massage and Facial Spa?

Responsive recruiter

Hand and Stone Massage and Facial Spa - New Albany is perfectly placed right off Route 161 in the newly developed Hamilton Square for an easy commute from anywhere in central Ohio. New Albany is a prestigious, well established community that still continues to be one of the fastest growing suburbs in Ohio. New Albany community as a whole promotes healthy living for its residents, making it the perfect place for our new Hand and Stone location.

The New Albany location opened in November 2020 and quickly became one of the top franchise spas in central Ohio. Hand and Stone - New Albany was one of the fastest growing spas in the country earning Hand and Stone's Fast Track Award (2021) and Rookie of the Year (2022)

Join an amazing Hand and Stone Spa team that is dedicated to seeing you learn, grow, and succeed. Hand and Stone is consistently introducing new services, products, and modalities as the industry continues to move forward with new techniques and technology. All levels of sales experience are welcome to be a part of this great new spa location, dedicated to providing great customer service; the only requirement, work ethic. It is our goal to build a great team that embraces a new cohesive, competitive culture. We look forward to welcoming you as part of our spa family!

Job Responsibilities :

Uphold all sanitation standards and requirements for the spa year-round.
Meet membership, gift card, and enhancement sales goals.
Effectively communicate with clients, service providers, other sales associates, and managers regularly.
Schedule and confirm appointments and balance the daily appointment book.
Exhibit a strong desire to help others and promote the health benefits of regular visits to the spa.
Properly greet clients before and after checking in and out for their appointments.
Learn and stay up to date with special offers, products, services, and procedures as they pertain to Hand and Stone.
Follow Hand and Stone scripts for membership and gift card sales.
Make appropriate recommendations on service enhancements.
Familiarize and perform Hand and Stone signature services.
Maintain detailed treatment records for all clients.
Actively connect with customers and the community to increase sales.
Assist management and service providers with tasks as needed to provide an excellent customer experience and well-maintained business.
Listen, adapt to, and share client feedback.
Maintain a professional, clean work environment and appearance.
Contribute to the betterment of yourself as a professional, the spa family, and the community as a whole.
Participate in daily, weekly, monthly, and annual spa challenges to earn incentives, bonuses, and perks.
Manage all front desk operations and serve as liaison to service providers and managers when necessary; including customer conflict resolution.

Job Qualifications :

Sales and / or customer service experience; membership sales a plus

Excellent verbal and written communication skills.

Ability to learn quickly and adapt to a multitude of different situations to achieve the desired results.

Team-oriented with the ability to work independently with minimal supervision.

Computer proficiency; knowledge of retail / appointment booking a plus

Possess strong organizational and interpersonal skills; able to multi-task.

Self-motivated individual willing to help others.

Excellent customer service skills and work ethic.

Ability to work closely with others towards a common goal

Flexible schedule with evening and weekend availability preferred.

Professionalism and the personality to connect with clients.

Willingness to learn and grow as a person, employee, and sales professional.

Attention to detail and able to carefully follow direction.

Experience with spa software and spa operations a plus.

Job Environment :

Modern, professional, relaxing spa atmosphere that aims to make the massage and facial experience accessible and affordable for everyone

Fun, friendly, family environment that makes coming to work not feel like coming to work.

A comfortable, safe space for employees to do their jobs and feel valued.

Team oriented culture that promotes friendly competition, rewards successes, and provides opportunities for growth.

Goal-centric spa that provides the knowledge, materials, and education to ensure success for its employees.

Consistent but flexible scheduling and daily routine; multiple special events throughout the year to promote the spa and services we provide.

Welcoming and respectful hierarchy within the organization and spa.

Workplace filled with people who care. Care about providing exceptional services. Care about the members and clients we interact with. Care about the people we work with. And people who ultimately care about you!

Leaders and organization that wants to see you succeed and will provide avenues and resources to do so.

Job Incentives :

Paid time off

Sales incentives and commissions

Health, Dental, Vision Insurance

Supplemental benefit options

401k

Free hands on training prior to starting

Employee rewards program.

Employee referral bonus

Free monthly massage or facials

Retail / product discounts

Discount on services

Access to member pricing for gift cards

Provided uniforms

Flexible schedule

Base per hour PLUS tiered commission for membership sales.

Ability to rapidly move tiers based on performance

Performance based bonus structure

Compensation : $14.00 - $18.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time...we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

Salary : $14 - $18

Apply for this job

Receive alerts for other Spa Sales Associate job openings

Spa Sales Associate

What are the responsibilities and job description for the Spa Sales Associate position at Hand and Stone Massage and Facial Spa?

What is the career path for a Spa Sales Associate?

Sign up to receive alerts about other jobs with skills like those required for the Spa Sales Associate.

Job openings at Hand and Stone Massage and Facial Spa

Not the job you're looking for? Here are some other Spa Sales Associate jobs in the Columbus, OH area that may be a better fit.

We don't have any other Spa Sales Associate jobs in the Columbus, OH area right now.

AI Assistant is available now!