What are the responsibilities and job description for the General Manager - Brentwood position at Hand & Stone - FGG Spas?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Benefits GALORE!
- Medical, Vision, Dental, Life, Supplemental Insurances
- 401K plan with 5% company match!
- Competitive compensation structure including base salary plus performance based bonuses
- Paid Time Off
- Service and product discounts
- Professional and safe working environment
- Opportunity for professional growth
- AND MORE!
As a General Manager, you will
- Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
- Oversee and manage daily operations of the Spa
- Manage and drive spa sales performance
- Recruit, hire, and develop talented spa professionals
- Train, monitor, and coach performance
- Membership education and sales - including sales goals and incentives
- Passionately promote products and services
- Communicate with Service Provider team and maximize appointment book
- Find opportunities for grassroots marketing and local community connections
- Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.
Role Requirements
- Proven passion for communicating with people
- Capability to work flexible hours including nights, weekends and holidays
- Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
- Excellent verbal and written communication skills
- A fast learner, with a positive attitude
- Comfortable in a fast-paced, high-volume environment.
- Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
- A strong team player with the ability to work independently under minimal supervision
- Exceptional organizational skills, including attention to detail and multitasking
- Critical thinking skills, including customer conflict resolution
About FGG Spa, LLC
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!
We can’t wait to meet you!
Salary : $40,000 - $55,000
