Demo

General Manager Conshohocken

Hand & Stone - FGG Spas
Conshohocken, PA Full Time
POSTED ON 1/19/2025
AVAILABLE BEFORE 4/18/2025

Benefits :

Is this your next job Read the full description below to find out, and do not hesitate to make an application.

  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

About the Role :

Hand & Stone Massage and Facial Spa Conshohocken, located at 200 Ridge Pike #125A, Conshohocken, PA 19428, is looking for a strong, results-focused leader. Our ideal candidate has 3 - 5 years of leadership experience, proven success in driving performance and sales results, exceptional communication skills, and a passion for building a positive culture. We seek someone interested in a long-term role with tremendous opportunities for professional growth. Prior spa industry experience or membership-driven sales experience is a plus.

As a General Manager, you will :

  • Provide an excellent customer experience to all clients through answering phone calls, setting appointments, greeting clients, and managing membership sales.
  • Oversee and manage daily operations of the spa.
  • Manage and drive spa sales performance.
  • Recruit, hire, and develop talented spa professionals.
  • Train, monitor, and coach performance.
  • Educate and manage membership sales, including sales goals and incentives.
  • Passionately promote products and services.
  • Communicate with the Service Provider team and maximize the appointment book.
  • Find opportunities for grassroots marketing and local community connections.
  • Perform administrative duties including reporting, P&L analysis, payroll, cash handling, inventory, and ordering.
  • Role Requirements :

  • Proven passion for communicating with people.
  • Capability to work flexible hours including nights, weekends, and holidays.
  • Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities.
  • Excellent verbal and written communication skills.
  • A fast learner with a positive attitude.
  • Comfortable in a fast-paced, high-volume environment.
  • Computer proficiency; knowledge of retail / appointment booking computer systems is a plus.
  • A strong team player with the ability to work independently under minimal supervision.
  • Exceptional organizational skills, including attention to detail and multitasking.
  • Critical thinking skills, including customer conflict resolution.
  • About FGG Spa, LLC : FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 58 locations across 8 states. We are a family-owned operation that values our people first!

    We can’t wait to meet you!

    I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day-to-day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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