What are the responsibilities and job description for the General Manager in Training - Hamilton Crossings position at Hand & Stone - FGG Spas?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
What Sets Us Apart?
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. No matter how big we get, the core of our company culture is to PUT PEOPLE FIRST! Enjoy a supportive and nurturing work environment where your growth and well-being are top priorities! Your journey with us goes beyond onboarding - enhance your spa industry career through regular sales coaching and training, and opportunities to grow into a successful spa leader.
Compensation Package: We offer a competitive compensation package designed to reward your contributions and drive your success! With a competitive hourly base rate, uncapped commissions, and a lucrative bonus structure, our GMITs earn an average annual compensation up to $45,000, depending on individual and team performance.
Benefits GALORE!
- Medical, Dental, Vision, Life, and Supplemental Insurance with a generous employer contribution
- 401K plan with a 5% company match!
- Paid Time Off
- Competitive compensation structure including commission and performance based bonuses
- Professional and safe working environment
- Employee retail and service discounts
- Opportunity for professional growth
- AND MORE!
As a General Manager in Training, you will
- Successfully achieve all individual performance-based goals set by spa leadership and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
- Successfully lead the front desk team to achieve and exceed all sales and performance goals
- Provide exceptional service and experiences to all guests and valued members, as measured by our Service Level Standard scores
- Oversee and manage daily operations of the front desk
- Assist General Manager in managing the daily operations of the business
- Train, monitor, and coach teams on a daily basis, including in-the-moment coaching
- Assist in recruiting, onboarding, and training all new hires at the front desk
- Maintain a detailed knowledge of our service menu and work to educate clients on the benefits of specific services and enhancements
- Passionately promote sales, promotions, and events
- Uphold spa cleanliness standards
- Perform administrative functions in conjunction with the General Manager including sales reporting, register operations, cash handling, etc.
The General Manager in Training has a varied schedule including weekend, daytime, evening, and holiday hourly schedules, and flexible availability is preferred.
Role Requirements
- Passion for communicating with people and providing excellent service
- Capability to work flexible hours including nights, weekends and some holidays
- Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
- Excellent verbal and written communication skills
- A fast learner, with a positive attitude
- Comfortable in a fast-paced, high-volume environment.
- Computer proficiency including MS Office and Google Docs/Sheets; knowledge of Zenoti or similar appointment booking computer systems is a plus
- A strong team player with the ability to work independently under minimal supervision
- Exceptional organizational skills, including attention to detail and multitasking
- Critical thinking skills, including customer conflict resolution
We can’t wait to meet you!
Salary : $45,000
