Demo

General Manager Tampa

Hand & Stone - FGG Spas
Tampa, FL Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/18/2025

Benefits :

If you think you are the right match for the following opportunity, apply after reading the complete description.

  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Hand & Stone Massage and Facial Spa is looking for a strong, results-focused leader. Our ideal candidate has 3 - 5 years of leadership experience, proven success driving performance and sales results, exceptional communication skills, and a passion for building a positive culture. We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus. Our goal is to provide our valued members and guests with a world-class experience, and our General Managers are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our GM's set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business.

As a General Manager, you will :

  • Provide an excellent customer experience to all clients through answering phone calls, setting appointments, greeting clients, and managing membership sales
  • Oversee and manage daily operations of the Spa
  • Manage and drive spa sales performance
  • Recruit, hire, and develop talented spa professionals
  • Train, monitor, and coach performance
  • Membership education and sales - including sales goals and incentives
  • Passionately promote products and services
  • Communicate with Service Provider team and maximize appointment book
  • Find opportunities for grassroots marketing and local community connections
  • Perform administrative duties including reporting, P&L analysis, payroll, cash handling, inventory, and ordering
  • Role Requirements :

  • Proven passion for communicating with people
  • Capability to work flexible hours including nights, weekends, and holidays
  • Ability to occasionally travel for training sessions, conferences, or meetings
  • Excellent verbal and written communication skills
  • A fast learner, with a positive attitude
  • Comfortable in a fast-paced, high-volume environment
  • Computer proficiency; knowledge of retail / appointment booking systems is a plus
  • A strong team player with the ability to work independently under minimal supervision
  • Exceptional organizational skills, including attention to detail and multitasking
  • Critical thinking skills, including customer conflict resolution
  • About FGG Spa, LLC : FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!

    We can’t wait to meet you!

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