Spa Manager

Job Overview
Hand & Stone Massage and Facial Spa in Centerville, OH is looking for a dynamic, personable manager who can lead a team and oversee day-to-day operations of a busy spa. This person will be a mentor and inspiration to our entire staff by maintaining high performance standards, leading by example, providing superior customer service, and setting and reaching sales goals for the individuals and the team.

Hand & Stone is one of the fastest growing companies in the spa industry, with more than 600 units nationwide. We are leaders in offering our clients superior services at affordable prices and flexible, consumer-friendly membership plans.

Job Description

Our Spa Manager serves to support the Spa Owners in executing the day-to-day operations along with specific assigned responsibilities.

Responsibilities and Duties

Major responsibilities include (but will not be limited to):

• Immediate Supervisor to Massage Therapist(s), Esthetician(s), and Sales Associate(s).
• Provide Exceptional Customer Service to Members/ Guests
• Oversee and Manage the Daily Operations of the Spa
• Oversee All Customer Service Challenges
• Motivate Massage Therapist and Esthetician Sales & Growth
• Meet team membership/gift card sales goals
• Recruitment of Sales Associates
• Communicate sales promotions and service options with clients
• Social media responsibilities
• Schedule/Confirm appointments and balance the daily appointment book
• Focus Heavily on Analyzing and Maximizing the Appointment Book
• Oversee All Client Surveys and Ensure Feedback is Given to All Employees
• Ordering – Service Supplies & Equipment
• Inventory – Routine Counts and Inventory Organization
• Handle Service Provider Paycheck Disputes, Scheduling Conflicts, Call Outs, Documents, etc.
• Recruiting, Hiring, Training, Scheduling, Performance Reviews, Documentation, & Meetings of All Massage Therapists & Estheticians
• Participate In Training Programs, Conferences, and Other Aspects of Professional Development
• Complete Any Additional Administrative Tasks
• Community Outreach – 4 per year
• Uphold store cleanliness standards in the entire spa
• Computer data entry
• Oversee training of staff
• Create and aid in implementation of sales goals for staff

Qualifications and Skills

PREFERABLE QUALIFICATIONS

• 3 years in sales
• 3 years management experience
• Experience using Zenoti software
• Must have your own reliable transportation to and from the Centerville location

POSITION REQUIREMENTS

• Goal-oriented, with the ambition to obtain top-management level
• Sales experience with proven results; membership sales is a plus
• Capability to work flexible hours, specifically nights, weekends (Sundays or Saturday’s), and holidays
• Excellent verbal and written communication skills
• A fast learner, with a positive attitude; remain calm in fast pace environment
• Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
• A strong team player with the ability to work independently under minimal supervision
• Exceptional with organizing and prioritizing; attention to detail and multi-tasking
• Critical thinking skills, including customer conflict resolution

Benefits

• Flexible Schedule
• PTO
• Employee Discount
• Monthly Free Massage or Facial Service

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift

Experience:

• Management: 3 years (Required)

Ability to Commute:

• Centerville, OH 45440 (Required)

Ability to Relocate:

• Centerville, OH 45440: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $50,000