What are the responsibilities and job description for the Spa Sales Manager position at Hand & Stone - New Albany/Gahanna/Dublin?
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Hand and Stone Massage and Facial Spa - Gahanna is conveniently placed right off Route 270 on Hamilton Road welcoming all Gahanna residents in the Shoppes at Hamilton. Gahanna has long welcomed growing small businesses to service it's community and it's neighbors.
The Gahanna location opened in September of 2022 just a few miles from our award winning New Albany location on the other side of Hamilton Rd. Our Gahanna team brings the same great customer experience and some familiar faces. The success of all our Hand and Stone locations has always relied on having an amazing team with great leaders!
If you're interested in being an integral part of this great spa location, we are looking for an enthusiastic Spa Manager who can be a LEADER, a COACH, an INNOVATOR, and a MOTIVATOR! We are currently seeking an energetic, driven, and reliable leader to continue building an amazing Spa team, grow this mature location into a thriving business, and create a wonderful place to work for everyone. Overall, our belief is that all great businesses have great leaders and the mark of a great leader is one who thinks of others and of the team before themselves.
We are dedicated to seeing all of our spa team learn, grow, and succeed in their role with us at Hand and Stone. We offer the support and resources of a nationally recognized franchise who always has an eye on innovation, but with the unique feel and attention offered by a small business. Hand and Stone is consistently introducing new services, products, and modalities as the industry continues to move forward with new techniques and technology. Again, each or our locations focuses on how to make each client and employee experience special and one of a kind.
Our Hand and Stone locations are built on two important principles that guide our teams to success: culture and customer service. If those are two things that you're able to help positively influence, then look no further! At Hand and Stone we care about our employees and show it day in and day out; that is what makes it such a wonderful place to work! Culture is the foundation of our business and it is necessary for us to attract great talent, retain wonderful people, and establish our Hand and Stone locations as the perfect places to work!
Below you will find information regarding this great opportunity. If you think you are the person we are looking for, read the below information and we look forward to meeting with you in person to learn more about you! How can you make an impact at Hand and Stone?
Job Requirements:
- Willingness to put others before yourself.
- Honesty and positive attitude.
- Capacity for coaching and training a competitive, successful, driven sales team.
- Hold self and team members to a high standard.
- Empathetic approach to team leadership with accountability.
- Must have great work ethic and excellent interpersonal skills!
- Passionate about sales and working with people.
- Energetic and enthusiastic to help others work towards a common goal.
- Experience with administrative tasks including scheduling, inventory, sales reporting, etc.
- Must have the ability to work a full-time 40-50 hour work schedule.
- Be available to work weekends/evenings if necessary and be flexible based on the needs of the business.
- Self-starter and taking initiative to grow our business and help employees grow individually.
- Always keep an open mind and be open to feedback from peers and supervisors.
- Be able to openly share thoughts and ideas with manager and owners.
Job Responsibilities:
- Uphold all sanitation standards and requirements for the spa year-round.
- Meet membership and gift card sales goals consistently.
- Effectively communicate with clients, service providers, sales associates, and spa leadership regularly.
- Actively work at the front desk side-by-side with those you lead.
- Schedule services, confirm appointments, and balance the daily appointment book. Check for accuracy.
- Exhibit a strong desire to help others and promote the health benefits of regular visits to the spa.
- Regularly meet with spa team, leaders, and owners - attend ongoing leadership training, webinars, etc.
- Properly greet clients before and after checking in and out for their appointments.
- Learn and relay special offers, products, services, and procedures to the spa team as they pertain to Hand and Stone.
- Educate, adapt, and coach spa team on Hand and Stone procedures.
- Actively connect with customers and the community to increase sales.
- Consistently achieve high customer service marks and reviews.
- Proactively address member, guest, employee issues as needed.
- Assist teams with tasks as needed to provide an excellent customer experience and well-maintained business.
- Listen, adapt to, and share client/employee feedback.
- Maintain a professional, clean work environment and appearance.
- Contribute to the betterment of yourself as a professional, the spa, clients, and the community as a whole.
- Participate in daily, weekly, monthly, and annual spa challenges to earn incentives, bonuses, and perks.
- Manage all front desk operations; including customer conflict resolution.
- Work closely with Owners, Regional Manager, other Spa Managers and Leads to continue the overall growth and success of the spa.
- Help to regularly recognize co-workers for their work and be a positive influence on others.
- Meet with sales team regularly to touch base on performance, goals, improvement opportunities, upcoming promotions, etc.
Job Incentives:
- Paid time off
- Health, Dental, Vision
- Supplemental benefits
- 401K
- Sales incentives and bonuses
- Employee referral bonus
- Free monthly massage or facials
- Discount on services, products, and gift cards
Pay
- Base salary
- Quarterly Bonuses up to $7,500
Salary : $50,000 - $60,000
