What are the responsibilities and job description for the Senior/Lead Spa Sales Associate position at Hand & Stone - Port Washington?
- Hand & Stone Massage and Facial Spa is a successful franchisor with over 600 locations across the US and Canada. Hand and Stone Massage and Facial Spa in Port Washington, NY is family-owned, and our reputation is built on our culture experienced team, and established client base.
Hand and Stone Massage and Facial Spa in Port Washington, NY is currently seeking an engaging Soa Sales Associate, with some previous experience to drive growth of our spa’s recurring membership model. This is an hourly front desk position, with room to grow This role is hourly plus commission based, and there are minimum expectations on membership conversion to meet and exceed.
As an experienced Sales Professional, you'll be the driving force behind our front desk team hitting those sales targets. Get ready to connect with potential customers, understand their needs, build relationships and seal the deal. We need leaders with engaging personalities and communication skills who put our customers at ease and have a gift for closing sales.
The ideal spa sales associate has 2– 3 years’ experience on a sales or commission-based sales team. Membership sales model is a plus They are confident in performing personal sales, training and motivating a sales team, teaching customer engagement and driving performance.
Key Responsibilities of the Customer Service Manager:
· Measure membership conversion and drive results. Have a proven strategy in place and be ready to adjust as needed based on results. Minimum membership conversion standard for this role is 20%- ·Craft and run ongoing sales training programs and for our spa associates. This includes through role play, morning meetings, sales goals, contests, and more
- · Set sales goals and drive performance to achieve daily, weekly, monthly and annual sales goals. Lead by example.
- Analyze customer satisfaction scores and identify areas of opportunity.
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Experience Needed for this Role:
· Managing and driving a recurring membership revenue stream– bring your specific strategies and ideas!
· Embraces Commission sales
· Knowledge of how to effectively motivate people based on their personality.
· Strong oral communication skills to set sales expectations, coach to performance and deliver results
· Flexible, respectful, patient, friendly yet driven to exceed goals.
SA103
Salary : $15 - $18