Customer Relations Specialist

HandCraft Linen Services is looking for a Client Relations Account Specialist for Southern Eastern North Carolina

This Territory will cover areas such as Wilmington, Fayetteville, Lumberton, Dillion, SC and Myrtle Beach, SC.

The ideal candidate will based out of Wilmington, NC.  

The Client Relations Specialist is the face of HandCraft and acts as the onsite liaison between the client and the Company. The CRS is responsible for providing the highest level of client service, satisfaction, and support to their assigned healthcare customers. The CRS will partner with their assigned Customer Data Analyst to provide support and recommendations to all assigned clients utilizing data analysis, tracking, training, and education as well as face to face interaction. Please Note: This is not a sales position.

Essential Duties and Responsibilities:

• Build and maintain relationships with key personnel at each assigned facility to ensure client satisfaction and account retention.
• Conduct client visits on a daily basis, answer client questions, and document visit outcome in Salesforce.
• Know and understand products and services offered by HandCraft and ability to make recommendations to clients.
• Provide effective customer service through education, consultation, and individual support to assigned accounts.
• Contact customer upon sale of a new contract. Plan and execute new account installations.
• Serve as the primary liaison for customer service issues related to assigned accounts.
• Ensure linen/scrub quality/quantity issues are appropriately resolved.
• Escalate and follow up on unresolved service issues with customers, management, transportation, and production as needed.
• Facilitate best practices to optimize efficiency efforts.
• Conduct regular inventory scans using RFID technology.
• Negotiate and renew client contracts.
• Identify and cultivate opportunities for new business/addition of products with existing customers.

Required Skills and Experience:

• Must have a friendly, Positive attitude.
• High School Diploma or GED. College Degree Preferred.
• Previous experience working in a service-oriented role. Prior account management experience preferred.
• Must be able speak and read the English language.
• Ability to use various computer programs including Microsoft Office Suite and Customer Relations Software packages.
• Demonstrated ability to work effectively with a variety of personalities and deal with occasional conflict.
• Ability to adapt to a growing market as new clients are regularly added.
• Possess a valid driver's license with a good driving record.
• Excellent problem-solving skills.
• Outstanding written and verbal communication skills

Benefits:

• Career Advancement Opportunities
• Health Insurance
• Dental Insurance
• Life Insurance
• Long-term Disability Insurance
• Short-term Disability Insurance
• Employee Assistance Program
• Employee Referral Program
• Employee Discount
• Paid Training
• 401K with Match
• Birthdays are a Paid Holiday

NOTE: Please be sure to apply with an up-to-date resume, any gaps in employment should be explained.  Resumes that are not updated or have unexplained gaps will not be given priority. 

Relocation assistance is not available for this position.

HandCraft Services is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Please note that the questions contained in this job posting are our sole intellectual property. We recognize and respect the amount of time you are about to invest by applying to this open position. Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions.

Full Job Description and Apply: https://handcraftlinen.bamboohr.com/careers/389