What are the responsibilities and job description for the Shift Leader position at Handel's Ice Cream?
Job Description
Job Description
Shift Leader
Description
HANDEL'S HOMEMADE ICE CREAM has opened a BRAND NEW location in the Anderson Mill Area of Austin, TX
Come join our rapidly growing family and be part of the tradition Alice Handel started in Youngstown Ohio back 1945. From making each batch fresh daily to using Alice Handel's original methods and recipes, we’re still sharing our homemade ice cream and serving the communities we love so much one scoop at a time.
What we expect from SHIFT LEADERS
- Positive and friendly engaging energy is what we are looking for in our leaders as example setters to fellow staff AND guests alike.
- Must be 18 to apply
- Creating ice cream by following recipes and training without deviation, learning the flavor rotation to keep the proper flavors and inventory stocked, cleaning work space and using proper sanitation procedures throughout the day, and following FIFO and other health standards set in place by the health department.
- High level of multitasking comfortability in a fast paced service environment. We have 48 flavors offered every day and 180 recipes in our books, so we focus heavily on our teams product knowledge and being able to efficiently talk about flavors with our guests.
- Able to problem solve and find positive resolutions to challenging questions, requests, and / or interactions.
- Balanced sense of urgency while still being friendly, engaging, and navigating guests through the menu experience.
- Able to stay on task while completing daily cleaning tasks with a heavy focus on stocking / restocking and side work prioritizing.
- Be able to lift and move at least 25 lbs. and feel comfortable standing, walking, and / or moving for prolonged periods of time with full use of the legs, arms, hands and wrists.
- Comfortable using and maintaining the cleanliness / sanitation of various ice cream serving equipment.
- Familiar with following and serving full menu recipe options and adhering to policies and procedures of a food service environment (ie : sanitation, FIFO product rotation / dating, basic product inventory).
- Able to delegate tasks and duties with staff, always keeping a balance of side work and making sure guests are well taken care of.
- Able to assist in the training process of new and existing staff members.
- Must be able to operate a cash register / credit card / point of sale touchscreen and have cash handling skills.
- Expected to document and assist in the accountability of opening and closing cash registers as well as closing sales deposits.
- The goal is for shift leaders to have a blend of open, close, and mid-shifts throughout the week. MUST work at least 1 weekend shift.
- Reliability. It is very important for this role to arrive on-time to scheduled shifts and follow proper company protocol if unable to do so.
- Teamwork. We are looking for people who strive to be part of a team environment where everyone hold themselves accountable. This enables us to focus on getting to know our amazing guests better, have more fun engagement with them, and focus on the product quality.
What you can expect from HANDEL'S HOMEMADE ICE CREAM
Still don't know why Handel's Homemade Ice Cream holds the title as best ice cream on the planet? Pay us a visit and I'll show ya 48 reasons : ) : )
We can't wait to meet you!
Job Types : Full-time
Pay : $15 hour
Salary : $15
