What are the responsibilities and job description for the Mid-Market Account Manager position at Handshake?
Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.
Your impact
Handshake is looking for an Account Manager to join our Employer Sales Team in the Mid Market Segment- working with top employers across the nation to drive their early talent recruiting strategy. You will serve as the primary owner of a set book of existing employer partners, working closely with them to ensure they achieve their goals, build relationships with executives, and drive customer retention and expansion from onboarding through renewal.
This high-impact role combines equal parts sales, relationship management and customer satisfaction. The ideal candidate has a proven record managing relationships at scale while driving renewals and expansions in a SaaS technology company.
Your role
- Effectively renew, upsell and cross-sell an assigned book of business of existing premium employer partners primarily in the SMB and Mid-Market Segment
- Visit high value customers on-site as needed, at least 3x per quarter
- Learn your book of business inside and out to effectively position Handshake's value proposition, always linking it back to key business issues of the customer
- Develop and cultivate deep relationships with senior executives at the Director, SVP, VP and C levels at our partners
- Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Handshake's value
- Partner closely with our Employer Customer Success Team to ensure customers adopt and are successful on Handshake
- Manage and present data and value-driven Quarterly Business Reviews
- Enlist and inspire customers to participate in Handshake events and other marketing materials
- Manage overall customer loyalty, serving as internal advocate and escalation point to customers
- Assist in identifying and developing scalable account management tools and methodologies that can be applied across the Account Management team
- Help scale internal process to support hundreds of premium employers
- Becoming a Handshake expert, learning the ins and outs of HR and higher ed Tech
Your experience
Compensation range
LI-AT2
For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
About us
Handshake is the career platform for Gen Z. With a community of over 17 million students, alumni, employers, and career educators, Handshake's network is where career advice and discovery turn into first, second, and third jobs. Nearly 1 million companies use Handshake to build their future workforce-from Fortune 500 to federal agencies, school districts to startups, healthcare systems to small businesses. Handshake is built for where you're going, not where you've been.
When it comes to our workforce strategy, we've thought deeply about how work-life should look at Handshake. With our hybrid-work model, employees benefit from collaboration and shared team experiences three days per week in our vibrant offices, and enjoy the flexibility of remote work two days per week. Handshake is headquartered in San Francisco, with offices in New York, London, and Berlin.
What we offer
At Handshake, we'll give you the tools to feel healthy, happy and secure.
Benefits below apply to employees in full-time positions.
US-specific benefits, in addition to the first section)
UK-specific benefits, in addition to the first section)
Germany-specific benefits, in addition to the first section)
Looking for more? Explore our mission, values and comprehensive US benefits at joinhandshake.com / careers.
Handshake is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation, please let your recruiter know during initial communications.
Salary : $1,500 - $2,000
