Mid-Market Customer Success Manager, Education Accounts

Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

Reporting to the Manager of Mid Market Customer Success, you'll partner with our Education employer partners to ensure they achieve their hiring goals and are seeing value from the Handshake product.

As a Customer Success Manager, Education, you’ll be a strategic partner and long term point of contact for our Education employer partners. Your primary goal is to ensure they achieve their hiring goals by driving adoption, sharing Handshake best practices and communicating value. You will create repeatable and reusable tactics for driving engagement with our education portfolio by leveraging the deep knowledge you’ll develop from working exclusively with schools. You’ll collaborate with the Account Manager, Education to achieve world-class customer satisfaction, generate case studies, and drive successful outcomes that lead to retention and growth.

Your Role

• Develop relationships with various stakeholders, including administrators, teachers and recruiters, to understand each customer’s business goals, objectives and needs
• Provide expert consultation and training on early talent, Handshake best practices and workflows
• Partner with your Account Team to develop strategies for driving the overall success of your portfolio
• Advocate for education customers and user needs by regularly sharing insights within the company
• Monitor customer usage and adoption, and proactively address risks or areas for improvement
• Create repeatable and reusable tactics for driving engagement within the education audience. This could include webinars, email campaigns and content creation.
  
  

Your Experience

• 2 years experience in a B2B SaaS company in customer-facing role, ideally having supported customers in the Education industry
• Experience driving customer adoption and outcomes
• Does not get frustrated easily by lack of internal processes
• Adds value to the CSM team through their energy and enthusiasm
• You’ve demonstrated strong time management and prioritization skills - ability to stay organized amidst large portfolio of customers (70 )
• You’re eager to roll up your sleeves and make things happen with a bias for action
  
  

We’re Looking For Someone Who

• Has a high level of comfort facilitating meetings and delivering product training(s) with external customers
• Has a high degree of collaborative spirit
• Provides process improvement solutions to create team efficiencies
• Must be willing to work a hybrid schedule from our SF or NY office - 3 times a week
• Must be willing to travel 20% of the time.
  
  

Compensation Range

• $120,000 - $150,000 OTE (80/20 split) RSUs
  
  

Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

About Us

Handshake is the career platform for Gen Z. With a community of over 17 million students, alumni, employers, and career educators, Handshake’s network is where career advice and discovery turn into first, second, and third jobs. Nearly 1 million companies use Handshake to build their future workforce—from Fortune 500 to federal agencies, school districts to startups, healthcare systems to small businesses. Handshake is built for where you’re going, not where you’ve been.

When it comes to our workforce strategy, we’ve thought deeply about how work-life should look at Handshake. With our hybrid-work model, employees benefit from collaboration and shared team experiences three days per week in our vibrant offices, and enjoy the flexibility of remote work two days per week. Handshake is headquartered in San Francisco, with offices in New York, London, and Berlin.

What we offer

At Handshake, we'll give you the tools to feel healthy, happy and secure.

Benefits Below Apply To Employees In Full-time Positions.

• 💰 Equity and ownership in a fast-growing company.
• 🍼 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents.
• 💝 Comprehensive medical, dental, and vision policies including LGTBQ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support.
• 💻 Handshake offers $500/£360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home.
• 📚 Generous learning & development opportunities and an annual $2,000/£1,500/€1,850 stipend for you to grow your skills and career.
• 💰 Financial coaching through Origin to help you through your financial journey.
• 🛜 Monthly internet stipend and a brand new MacBook to allow you to do your best work.
• 🚃 Monthly commuter stipend for you to expense your travel to the office (for office-based employees).
• 🥗 Free lunch provided twice a week across all offices.
• 🤝 Referral bonus to reward you when you bring great talent to Handshake.
  
  

(US-specific Benefits, In Addition To The First Section)

• 🏦 401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
• 🏝 All full-time US-based Handshakers are eligible for our flexible time off policy to get out and see the world. In addition, we offer 8 standardized holidays, and 2 additional days of flexible holiday time off. Lastly, we have a Winter #ShakeBreak, a one-week period of Collective Time Off.
• 🍼 Family support: We partner with Milk Stork to provide comprehensive 100% employer-sponsored lactation support to traveling parents and guardians. Parental leave coaching and support provided by Parentaly.
  
  

(UK-specific Benefits, In Addition To The First Section)

• 🏦 Pension Scheme: Handshake will provide you with a workplace pension, where you will make contributions based on 5% of your salary. Handshake will pay the equivalent of 3% towards your pension plan, subject to qualifying earnings limits.
• 🏝 Up to 25 days of vacation to encourage people to reset, recharge, and refresh, in addition to 8 bank holidays throughout the year.
• 🤝 Regular offsites each year to bring the team together opportunity to travel to our HQ in San Francisco.
• 🛍️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake UK employees.
  
  

(Germany-specific Benefits, In Addition To The First Section)

• 🏝 25 days of annual leave 5 days of a winter #ShakeBreak, a one-week period of Collective Time Off across the company.
• 🤝 Regular offsites each year to bring the team together opportunity to travel to our HQ in San Francisco once a year.
• 🧘 Urban sports club membership offering access to a diverse network of fitness and wellness facilities.
• 🛍️ Discounts across various high street retailers, cinemas and other social activities exclusively for Handshake Germany employees.
  
  

Looking for more? Explore our mission, values and comprehensive US benefits at joinhandshake.com/careers.

Handshake is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation, please let your recruiter know during initial communications.