What are the responsibilities and job description for the Inside Sales Rep Roofing position at Handy Distribution?
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
- Knows how to establish customer rapport to ensure highest levels of satisfaction.
- Prepares quotations for projects and material requests noting details of the job and all appropriate charges.
- Follows up on all bid projects, keeping other sales team members aware of status.
- Serves as primary branch contact for contractors in placing orders and requesting information on potential or pending orders.
- Maintains record of market for competitive situations and alerts other sales team members, as needed.
- Reviews paperwork coming in for major lines to ensure accuracy.
- Inputs orders into the computer to create a delivery ticket or direct ship purchase order for non-stock materials from the manufacturer.
- Advises contractors of backorder situations noting when shipment may be expected.
- Fields calls into the office and handle as appropriate.
- Advises Account Manager of pertinent credit situations or other sales/account information needed.
- Maintains literature and submittals in the branch.
- Provides technical support to customers.
- Maintains consistent call schedule.
- Prospects for new accounts to determine sales opportunities.
- May occasionally be required to pull a customer order from the warehouse.
- Travels for meetings and training as well as to meeting customers, as required.
SUPERVISORY RESPONSIBILITIES
None.
EDUCATION/EXPERIENCE
High school diploma or general education degree (GED); 1-2 years related experience and/or training; or equivalent combination of education and experience.
CERTIFICATION, LICENSES, REGISTRATIONS
None required.
SKILLS & ABILITIES
- Ability to understand customer needs and meet those needs with a successful product sale.
- Highly organized with exceptional follow-through abilities.
- Experience in developing relationships with customers.
- Strong verbal and written communications.
- High integrity with advanced social skills and ability to make solid connections.
- Personality that blends well with a fast-paced, goal-driven environment.
- Strong problem-solving skills.
- Motivation, drive, and a self-starting attitude.
- Competitive individual contributor who also loves to win as a team.
- Basic mathematical skills. Proficient understanding of units of measure.
- Basic computer skills and proficiency with Microsoft Office.
PHYSICAL DEMANDS
Work involves standing and walking for brief periods of time, but most duties are performed from a seated position. There is potential for eye strain from reading detailed materials and looking at a computer screen. Work normally requires finger dexterity and eye-hand coordination to operate computer keyboards at a moderate skill level. The employee frequently is required to talk or hear. The employee may occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT
The noise level in the work environment is usually quiet.
