What are the responsibilities and job description for the General Manager position at Handy Equipment LLC?
JOB DUTIES:
- Appoints, directs, and motivates technicians to meet or exceed stated goals (hire, train and terminate employees as needed)
- Evaluates equipment for repairs, maintenance, and safety checks
- Answers telephone and receives orders by phone
- Assist rental customers, visitors and vendors in a polite, friendly, and professional manner
- Explain rental fees and provide information about rented items such as operation of equipment and safety features
- Resolve customer problems and answer questions
- Assist customers with the loading and unloading of equipment when necessary
- Complete rental transactions on Renterra software by performing basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers, preparing and processing payments
- Ensure cleanliness of shop and equipment. Keep the facility organized, stocked and presentable
- Perform other duties as assigned
EDUCATION, SKILLS & REQUIREMENTS:
- A high school diploma or equivalent GED is required
- Equipment rental industry experience preferred; Experience as inside sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred
- Excellent written and verbal communication skills
- Strong organizational skills and the ability to prioritize efficiently
- Attention to detail and accuracy
- Leadership aptitude, strong motivator and negotiator
- Customer Service Aptitude
- Proficient with the Microsoft Office Suite
- Strong reasoning and problem-solving skills
- Must be able to lift/move approximately 50-70 lbs and sit or stand for long periods of time
- Strong telephone skills
- Valid driver's license and clean driving record
WORKING CONDITIONS:
- This role requires constant interaction with the public
- May have exposure to chemicals, including but not limited to gasoline, diesel fuel, oil, grease and cleaning solvents
- Mix of indoor and outdoor work
- Some Night / Weekend work required