What are the responsibilities and job description for the Operations Manager position at Handyman Connection of Lansing, MI?
Reports to: Owner
Base Salary: $50K-$60K base lucrative performance bonuses (Quarterly and Annually)
Work Location: Lansing, Michigan (In office)
Hours of Work: Mon – Fri / 8am – 5pm
Help us launch and grow as the go to Handyman company in the Lansing area!
Are you looking for a career with large growth opportunities? Like leading a team to hit goals? If so, this could be for you!
Perks & Benefits:
- Competitive base salary lucrative performance bonuses
- Training & development opportunities
- Work-Life Balance: paid time off (PTO) and holidays
- Company apparel, and use of company vehicle
- Employee discounts on services
- Excellent company culture: we care about our team and do a lot more than just work together, including company outings and volunteer opportunities
Job Summary:
Handyman Connection of Lansing is seeking a dynamic Operations Manager to join our team and help lead and grow our business in the Lansing and surrounding areas. This role is ideal for a results-driven leader with a background in management and customer service. The Operations Manager will be responsible for overseeing daily operations, driving revenue growth, and ensuring exceptional customer satisfaction.
Key Responsibilities:
1. Business Operations & Strategy
- Manage and oversee all aspects of daily operations, ensuring efficiency and profitability
- Execute business growth strategies, including marketing, sales, and customer retention initiatives
- Monitor financial performance, including revenue, expenses, and profit margins
- Enforce company policies and procedures to maintain quality and safety standards
- Report key performance indicators (KPIs) to the owner
2. Sales & Customer Service
- Drive sales through effective marketing, networking, and customer outreach
- Conduct in-office (virtual) and in-home estimates, provide proposals, and sell our services to both residential and commercial clients for mid sized jobs
- Oversee customer interactions to ensure high levels of responsiveness, professionalism, satisfaction, and repeat business
3. Team Leadership & Development
- Recruit, onboard, train, and manage a network of skilled craftsmen and office staff to support scheduling, customer service, and operations
- Provide guidance and support to subcontractors to optimize performance
- Foster a positive and collaborative work environment
- Set performance goals and provide regular coaching and feedback to the team
4. Marketing & Community Engagement
- Implement local marketing strategies, including digital advertising, social media, and community partnerships
- Build relationships with homeowners, property managers, and businesses to generate leads
- Attend occasional trade shows and assist with on-site coordination
Experience & Skills:
- Management experience (3 years) in operations, construction, or home services
- Strong sales and customer service skills
- Experience managing budgets, financial reports, and performance metrics
- Proficiency in CRM software and office productivity tools
- Strong problem-solving and analytical skills
- Knowledge of residential and light commercial repair/remodeling, including estimating jobs, is a plus
- Valid driver’s license required
Physical Requirements:
- Prolonged periods of standing and working at a computer in a standard office environment
- Driving to clients homes and job sites
- Must be able to lift up to 25 pounds at times
Company Values:
- Deliver on Our Commitments
- Respect the Connections
- Have Pride in What We Do
- Practice Continuous Improvement
Company Summary:
Handyman Connection of Lansing is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Operations Manager who can take on the role of managing our day to day business operations! In this position, we are looking for the best of the best in Lansing to take on this fun and challenging role!
Salary : $50,000 - $60,000
