What are the responsibilities and job description for the Service Advisor position at Handyman Connection of Newburg, KY?
Job Description
Job Description
Benefits :
Competitive salary
Free uniforms
Opportunity for advancement
Training & development
401(k) matching
Bonus based on performance
Fast paced local office of an International Franchise has an opening for an in home sales representative (Service Advisor). Our customers love us! We have over 50% repeat / referral customer base and are seeking additional sales support for our growing business.
Handyman Connection of Newburg is a locally owned and operated, well established Home Improvement Company dedicated to excellent customer service and quality workmanship.
What You Will Receive
Earn competitive base salary plus unlimited / uncapped commission opportunity
Excellent training and support
Branded apparel provided (business casual attire)
Field Service Mobile app provided
Customer leads are provided LIMITED COLD CALLING
Excellent local office administrative support for customers and scheduling
Responsibilities
The Service Advisor role is a sales and project management role. Your main responsibilities include doing in-home estimates with residential customers who have requested home repair or remodeling services, evaluating the project, estimating the cost of services for the customer using Handyman Connections estimating software, selling the service to the customer, and project managing the work to completion.
The Service Advisor will meet with customers, take pictures, diagram the work, and write a proposal (complete with pricing) for the project.
The Service Advisor will present proposals to the customers and schedule jobs through the office using Handyman Connection scheduling software.
It will be the Service Advisors responsibility to oversee the job from beginning to end taking ultimate responsibility for the outcome of the project.
Service Advisor should agree to work one Saturday or Sunday for each trade show Handyman Connection participates inusually 5 or 6 trade shows annually.
Check on new and seasoned Craftspeople in the field to ensure their craftsmanship and Handyman Connections processes and expectations are being fulfilled.
There will be a weekly meeting with Owner / General Manager to discuss sales quota requirements and determine whether or not quotas are being met. It is the Service Advisors responsibility to have all required documentation prepared for the meeting.
Service Advisor will be expected to maintain clean and well-groomed appearance. Nice jeans or slacks with button up or polo logoed shirts are acceptable attire for customer sales calls.
Service Advisor is expected to pursue Commercial / Corporate Accounts on a regular basis. Any established accounts will apply toward the Service Advisors weekly / monthly / annual quotas.
Service Advisor should be able to build effective customer relationships
Service Advisor should have clear and concise communication skills
Service Advisor should have excellent listening skills
Service Advisor should have experience using many software / technology tools as they will need the ability to learn and use the Handyman Connection recommended estimating software, CRM (Customer Relationship Management) software and basic business software (Microsoft Outlook, Excel, Word, etc.) as well as proficient keyboard and data entry skills
Service Advisor should be able to communicate effectively and assertively with craftsman
Service Advisor should have the willingness to use and follow approved sales scripts to deliver the Handyman Connection Brand Experience to customers and craftsman
Service Advisor should have a high-level of detail-orientation & organization
Service Advisor should be able to work in a fast-paced environment & multi-task well
Service Advisor should have the willingness to make outbound sales orientated calls to customers
Service Advisor should demonstrate self-motivation and initiative
Service Advisor should have the ability and experience working by themselves in an autonomous environment
Service Advisor should have strong personal time management skills
Preferred experience :
Experience working in a construction related industry and working with craftsman
Experience making outbound sales calls to customers
Experience working with difficult customers and employees; handling complaints or conflicts with customers and employees
Knowledge of basic home repair / remodeling
Knowledge and experience using a home remodeling software
Knowledge and experience doing in-home estimates with customers for a service
5 years of experience in sales having goals and being held accountable to achieving those goals
Longevity working in a role for an extended period of time demonstrating loyalty to a company and the ability to maintain employment in one place for significant period of time
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