What are the responsibilities and job description for the General Manager position at Handyman Connection of SE Jacksonville?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Paid time off
At Handyman Connection, our General Manager (GM) is responsible for overseeing daily operations, recruiting and retaining top talent, driving revenue, and ensuring long-term business success.
You will be fully responsible for the financial health and growth of the business, managing everything from customer satisfaction and service quality to accounts payable/receivable, staff recruitment, and operational efficiency. This role is ideal for someone who thrives in a leadership position, enjoys business development, and knows how to optimize a team for maximum performance.
Whether the franchise owner is hands-on or operating in a semi-absentee model, the GM is the go-to leader who ensures everything runs smoothly.
We take pride in Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement. If you’re a driven, business-minded leader who understands how to manage people, processes, and profitability, we want to hear from you!
Why Join Handyman Connection?
- Lead a Well-Established Business Without the Risk of Ownership – Run the business like an owner, with the stability of a competitive salary and bonus structure.
- Competitive Base Pay Performance-Based Incentives – Your earning potential grows as the business succeeds.
- Oversee a Talented Team of Office Staff & Craftsmen – You’ll be responsible for recruiting, training, and retaining skilled professionals.
- Focus on Financial Growth & Business Profitability – You’ll be tracking revenue, controlling expenses, and ensuring financial success.
- Manage Business Operations & Customer Experience – Oversee scheduling, job completion, marketing, and sales performance.
- Work Closely with the Franchise Owner – Whether hands-on or semi-absentee, the owner will rely on you to execute their vision.
- Build Partnerships with Vendors & Marketing Partners – Expand the business through strategic relationships and community engagement.
- Use State-of-the-Art Business & Scheduling Software – Manage job scheduling, financial reporting, and team performance tracking efficiently.
What You’ll Do as a General Manager:
- Drive Revenue & Business Profitability – Monitor P&L statements, set sales goals, track key performance indicators (KPIs), and optimize margins.
- Recruit, Hire & Retain Top Talent – Oversee the hiring and performance management of office staff, Customer Service Representatives (CSRs), and Craftsmen.
- Oversee Accounts Payable & Accounts Receivable – Ensure accurate invoicing, timely payments, and strong financial management.
- Manage Job Scheduling & Customer Satisfaction – Ensure jobs are booked efficiently, craftsmen are assigned properly, and customers receive top-tier service.
- Lead & Develop the Office Team – Train and mentor office staff & CSRs to optimize workflow, scheduling, and customer follow-ups.
- Ensure Quality Work & Compliance with Brand Standards – Conduct job site check-ins, customer follow-ups, and warranty resolution as needed.
- Oversee Marketing & Community Engagement – Build relationships with local referral sources, vendor partners, and marketing firms to drive lead generation.
- Step in for the Franchise Owner When Needed – Be the face of the business when the owner is unavailable or operating in a semi-absentee capacity.
- Analyze Business Performance & Implement Improvements – Review weekly and monthly reports, identify operational gaps, and make strategic improvements.
- Ensure Compliance with Business & Financial Regulations – Maintain proper licensing, insurance, tax records, and OSHA compliance.
What We’re Looking for in a General Manager:
- Proven Leadership & Business Management Experience – At least 3-5 years in a GM, Operations Manager, or Business Management role preferred.
- Strong Financial & Revenue Awareness – You understand P&L statements, business budgeting, and financial forecasting.
- Experience Managing Teams in a Service-Based Industry – Experience in-home services, construction, trades, or franchise businesses is a plus.
- Sales & Customer Service Excellence – Ability to oversee outbound calls, customer interactions, and sales performance tracking.
- Highly Organized & Detail-Oriented – You’re comfortable managing multiple projects, tracking finances, and keeping everything running smoothly.
- Ability to Develop & Maintain Vendor & Marketing Partnerships – You know how to expand business through relationships and strategic alliances.
- Strong Decision-Making & Problem-Solving Skills – You’re confident in handling day-to-day business challenges.
- Self-motivated & Independent – Able to lead without constant oversight while executing the franchise owner’s vision.
- Comfortable Using Business & CRM Software – Experience with Microsoft Outlook, Excel, scheduling software, and reporting tools (training provided).
- Valid Driver’s License & Reliable Transportation – You’ll occasionally visit job sites, meet with customers, and oversee field operations.
Who Thrives Here?
- Business Leaders Who Want to Run a Company Without Ownership Risks – If you love business operations and leadership but don’t want the financial risk of ownership, this role is perfect.
- Financially-Minded Managers Who Optimize for Profitability – If you understand revenue, labor costs, margins, and customer retention strategies, you’ll excel here.
- Experienced Service Industry Leaders – If you have managed home services, contracting, trades, or other service businesses, this role will feel like second nature.
- Operational Experts Who Love Process Efficiency – If you thrive on streamlining business processes and making operations more effective, this is a great opportunity.
- Self-Starter Leaders Who Can Work Independently – If you can run the day-to-day operations without constant owner involvement, you’re exactly who we need.
Apply Today! We’d love to hear how you can drive Handyman Connection’s success!
Handyman Connection is an equal opportunity employer committed to building a strong, professional, and customer-driven team.
