What are the responsibilities and job description for the Customer Experience Specialist position at Handyman Connection?
Benefits
Role Overview
The Customer Service Representative/Office Administrator is the first point of contact for our customers and a key support role for our team. In this role, you'll provide outstanding customer service, manage administrative tasks, and contribute to a smooth, efficient office environment.
Key Responsibilities
Customer Support
If you're organized, customer-focused, and ready to play a pivotal role in our growing team, we'd love to hear from you! Submit your resume and a brief cover letter outlining your experience and interest in the role.
Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.
If You're Interested In
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.
- Bonus based on performance
- Company parties
- Flexible schedule
- Free uniforms
- Paid time off
- Training & development
Role Overview
The Customer Service Representative/Office Administrator is the first point of contact for our customers and a key support role for our team. In this role, you'll provide outstanding customer service, manage administrative tasks, and contribute to a smooth, efficient office environment.
Key Responsibilities
Customer Support
- Answer a high volume of customer calls, emails, and other communications promptly and professionally.
- Schedule appointments and support the management of the work calendar for our craftsmen/craftswomen.
- Provide accurate information about our services and address customer inquiries.
- Onboard new employees, ensuring they have the resources and information needed to succeed.
- Maintain employee records and assist with administrative needs.
- Manage office operations, including filing, data entry, and correspondence.
- Process invoices, collect payments, and maintain financial records.
- Handle inventory and supply orders as needed.
- Manage office operations, including filing, data entry, and correspondence.
- Process invoices, collect payments, and maintain financial records.
- Handle inventory and supply orders as needed.
- Strong customer service skills and a professional demeanor.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience in a call center or customer-facing role is a plus.
- Detail-oriented with strong organizational skills.
- Competitive compensation based on experience.
- Flexible work schedules.
- Supportive team environment with opportunities for professional growth.
- Access to the tools and resources needed to excel in your role.
If you're organized, customer-focused, and ready to play a pivotal role in our growing team, we'd love to hear from you! Submit your resume and a brief cover letter outlining your experience and interest in the role.
Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.
If You're Interested In
- high earnings potential
- a flexible schedule that you control
- using your skills to help improve other's lives
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.
