What are the responsibilities and job description for the Sales and Customer Experience Manager position at Handyman Supply of Niles, Inc.?
Job Overview
We are seeking a dedicated and dynamic Manager to lead our team and drive operational excellence. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As a Manager, you will oversee daily operations, ensure the store runs smoothly, and contribute to achieving sales goals while fostering a positive work environment.
Responsibilities
- Supervise daily store operations, ensuring adherence to company policies and procedures.
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Manage inventory levels, including stock management, pricing strategies, and product displays.
- Train, develop, and mentor staff to enhance their skills and performance.
- Utilize retail math to analyze sales data and make informed decisions regarding promotions and pricing.
- Oversee point-of-sale (POS) systems to ensure accurate transactions and efficient checkout processes.
- Collaborate with the sales team to develop strategies for achieving sales targets.
- Negotiate with vendors to secure favorable terms for inventory procurement.
- Maintain a clean, organized store environment that reflects the brand's standards.
Skills
- Strong customer service orientation with the ability to engage effectively with customers.
- Proficiency in retail math for analyzing sales performance and inventory management.
- Excellent time management skills to prioritize tasks efficiently in a fast-paced environment.
- Experience with POS systems for transaction processing and reporting.
- Negotiation skills to establish beneficial agreements with suppliers and vendors.
- Ability to develop training programs that enhance team capabilities and performance.
- Proven experience in store management, demonstrating leadership in retail settings.
- Knowledge of stock management practices, including pricing strategies and product placement.
- Strong background in sales management with a focus on driving revenue growth.
Join our team as a Manager where you can make a significant impact on our operations while fostering an engaging environment for both employees and customers alike!
Job Types: Full-time, Part-time
Pay: $14.15 - $14.85 per hour
Expected hours: 29 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Evening shift
Ability to Commute:
- Niles, OH 44446 (Required)
Ability to Relocate:
- Niles, OH 44446: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $15
