What are the responsibilities and job description for the Job Coordinator position at Handyside?
Job Coordinator
Are you ready to take the next step in your career with a fast-growing, family-owned company that values YOU? If you’re a multitasker with a positive attitude and a passion for delivering outstanding customer service, Handyside is the place for you!
We’re looking for a dedicated Job Coordinator to join our team and help us continue to provide exceptional service. As a key player on team, you’ll have the opportunity to make an impact by efficiently coordinating schedules, managing customer appointments, and helping our technicians get to the right place at the right time.
What We’re Looking For:
- A strong work ethic and commitment to delivering high-quality results.
- A knack for organizing and prioritizing tasks to ensure smooth operations.
- Enthusiasm and adaptability during high pressure situations.
- Excellent communication skills, with the ability to set clear expectations with customers and the team.
- A passion for providing superior customer service and helping both customers and technicians succeed.
Your Role:
- Coordinate and schedule service and installation appointments for customers.
- Dispatching technicians strategically; routing them by location and skillset for maximum efficiency.
- Actively encouraging a growth mindset with all technicians. YOU are their cheerleader!
- Continuously communicate with field managers and the Customer Experience Manager on job details and customer matters.
- Keep customers informed and set clear expectations before the technician arrives.
- Tracking department metrics and accepting partial ownership for successes and failures.
- Work closely with both customers and technicians to ensure seamless communication and service delivery.
At Handyside, we believe in putting our people first. Join a team where your contributions are valued, and your career can thrive in a supportive, family-oriented environment. If you’re ready to make a difference, we want to hear from you!
About Us
For over 27 years, Handyside Plumbing, HVAC & Electrical has been the premier choice for residential home services in Central, PA. At Handyside, we emphasize the importance of our coworkers, customers, and community. Together, our team has earned Harrisburg Magazine’s Simply the Best in 2020, 2021 and 2023, and we maintain a 4.9-star rating on Google. When you work hard, the possibilities are endless at Handyside!
Our Core Values:
RESPECT, ENTHUSIASM, ACCOUNTABILITY, CONFIDENCE, HONESTY
Together we REACH for the same goals!
Benefits We Offer:
- Weekly Pay with Direct Deposit
- Healthcare for You – On Us! $0 Premium
- Bonuses for Selling Memberships!
- Dental, Vision & Aflac Add-Ons
- Employee Assistance Program
- 401K with Company Match
- Paid Time Off, Paid Holidays & Paid Birthdays Off!
- Quarterly Breakfast Parties!
- Quarterly Performance Reviews for Continuous Growth
- Paid Training Opportunities
Qualifications:
- Customer Service Experience, Preferably At Least 5 Years
- Previous Job Coordinating or Dispatching Experience a Plus
- Previous Service Titan Experience a Plus but Not Required
- Willing to Hold Technicians Accountable to Our Core Values
- Must Enjoy Collaboration and Contribute to a Supportive and Harmonious Work Environment
- Self-Motivated and Able to Work Independently
- Excellent Listening, Written & Verbal Communication Skills
- Comfortable Enforcing Policies and Procedures
- Ability to Pass a Background Screening
Thank you for considering the Job Coordinator position at Handyside Plumbing HVAC & Electrical. If you are interested in joining our team, apply today and submit your resume!
Need to Reach Us? Call Lindsey at 717-200-4492.
