What are the responsibilities and job description for the Service Manager position at Handyside?
Service Manager
Are you a service-focused leader? Do you have what it takes to lead a five-star team of residential technicians?
Our team is growing, and we are seeking individuals with a superior work ethic who deliver high-quality results and exhibit exceptional customer service skills. If this sounds like you, keep reading!
Handyside is looking for a Service Manager to join our team. As a Service Manager, you will oversee our service and installation departments, ensuring our customers receive service that reflects our core values and stands behind our Happiness Guarantee. You will train and enforce processes that foster excellent customer communication and execute seamless service delivery. The Service Manager will be the direct contact and support system for the team.
For over 25 years, Handyside Plumbing, HVAC & Electrical has been the premier choice for residential home services in Central PA. At Handyside, we emphasize the importance of our coworkers, customers, and community. Together, our team has earned Harrisburg Magazine’s Simply the Best for the last four years running and we maintain a 4.9-star rating on Google. When you work hard, the possibilities are endless at Handyside!
Our Core Values:
RESPECT, ENTHUSIASM, ACCOUNTABILITY, CONFIDENCE, HONESTY
Together we REACH for the same goals!
Benefits We Offer:
- Weekly Pay with Direct Deposit
- Performance-Based Bonus Structure
- Take-Home Company Vehicle
- Full-Time, Exempt Salary Position
- Healthcare for You – On Us! $0 Premium
- Dental, Vision & Aflac Add-Ons
- 401K with Company Match
- 2 Weeks Paid Time Off Paid Holidays & Birthday!
- Company-Provided Uniforms
- Company-Provided Cell Phone and Tablet
Job Duties:
- Deliver weekly sales-based training and lead team meetings to drive technician performance while upholding core values.
- Ensure each team member understands their minimum expectations and has a clear path with actionable steps to achieve their targets.
- Drive same-day service completion and excellent customer service to create a hassle-free, memorable experience.
- Conduct ride-alongs and job site visits to provide coaching, evaluate service quality, and ensure adherence to company protocols.
- Foster a culture of continuous improvement through training, performance reviews, and actionable feedback.
- Onboard and train new hires to ensure a smooth transition and alignment with company standards.
- Support management in disciplinary meetings, performance improvement plans, and operational strategies.
- Track key performance indicators, proactively addressing deficiencies to drive results.
- Provide technical and sales support to field technicians, including after-hours assistance when needed.
- Collaborate with leadership to enhance communication, operational efficiency, and financial performance.
- Promote and enforce a safe, productive work environment through training and best practices.
Requirements:
- Minimum of 5 Years Management Experience; Proving Strong Leadership and Coaching Abilities
- Strong Knowledge of Service Processes and Customer Relationship Management
- Must be a Team Player and Self-Motivated
- Exhibit a Strong Commitment to Dependability & Reliability
- Excellent Listening, Written & Verbal Communication Skills
- Proficient with Microsoft Office or Google Suite Products
- Create HAPPY Customer Experiences with Your Professional & Positive Attitude
- Ability to Pass a Background Screening
Thank you for considering the Service Manager position at Handyside Plumbing, HVAC & Electrical. If you are interested in joining our team, apply today and submit your resume!
Need to Reach Us? Call Lindsey at 717-200-4492
