Software Administrator Assistant

JOIN OUR TEAM! Hanes Supply, Inc. is a well-established full -line industrial manufacturer of slings and contractor supplier specializing in lifting solutions. Hanes Supply offers a comprehensive and diverse product line to its customers including: rigging, fall protection, power tools, fasteners, hand tools, construction and safety equipment. Headquartered in Buffalo, NY, Hanes Supply has six other branches in the United States.

Position Summary:

Responsible for training, administering, testing, implementing, and coordinating changes to company-wide computer ERP System. This includes planning, coordinating, communicating system changes and training for all employees in all departments relating to system operations.

Essential Duties and Responsibilities:

– Administration duties for the company ERP / information system, Infor SX.e. This involves:

o Provides basic and department-specific training for new employees in all departments

o Provides operational support for all departments including Sales, Warehouse, Purchasing, Production, Accounting, Service, Rental.

o Understands how all system transactions flow, including Sales Orders, Warehouse Transfers, Purchase Orders, etc.

o Looks for system efficiencies and implementing them by coordinating with the VP of IT and Department managers.

o A strong understanding of how the systems work, and setups involved.

o A positive attitude towards implementing systematic changes.

– Maintains company phone system, including name changes, voicemail resets, etc.

– Develops and maintains archived procedures, understands company policies and how they relate to the ERP.

– Understand and write detailed description of program functions, the steps required to use functions at an end-user level

– Provide support to our Managed Service Provider by troubleshooting IT issues

– Provides basic troubleshooting steps for technical issues users are having before passing them off to external helpdesk team.

– Provides operational support for other ERP-related systems. Shipping, Document Management, Reporting, CRM, etc.

– Assists in implementation of new systems.

– Provides front-line support for users having system issues.

– Analyzes training needs to develop new training programs or modify and improve existing programs.

– Experience with business analytics and reporting software and how to develop new reports for users requesting them.

– Observes confidentiality of sensitive information, including sales figures & personnel issues.

– Observes all safety procedures, rules and regulations, and instructions in performance of job duties.

– Performs other duties as assigned

Knowledge, Skills and Abilities:

– Must be results driven along with proven time management and project management skills

– Must have the ability to maintain client and project focus with frequent changes in priorities or schedules.

– Must have a strong understanding of the ERP system functionality, such as performance, security, and reliability.

– Must be able to manage all aspects of complex projects from inception to conclusion.

– Must have good organizational skills and be detail-oriented.

– Must possess strong verbal and written communications skills.

– Must have strong communications proficiency for providing training to all levels in the company.

Level of Education and Experience:

– Experience on Infor SX.e or other ERP system is strongly desired.

– Bachelor of Science Degree in business, computer science, information systems, or similar field is desired.

– Experience in a project management role is desired.

– Background in technologies such as client/server, relational database management systems is strongly desired.

– Working experience in a manufacturing or distribution industry is preferred.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

This position is primarily sedentary in nature however, the incumbent is required to occasionally sit, climb stairs, stoop, kneel, crouch or crawl and must be able to frequently be able to move up to 10 lbs. and occasionally lift and/or move up to 25 lbs.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

We offer a comprehensive benefits package including Medical, Dental, Vision, FSA, HRA, Life Insurance, Disability, PTO, 401k, Holidays, and much more.

Successful passing of a pre-employment drug, alcohol and physical screening test is required as a condition of employment. We reserve the option to do a reference and/or background check.

Positions are available in person only; No remote work is available at this time.

The actual compensation is determined by experience and other factors of the law.

*Consideration will not be given to any responses that do not include a resume.

Hanes Supply Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy, pregnancy outcomes, reproductive healthcare and autonomy, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: From $61,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Education:

• Bachelor's (Required)

Experience:

• ERP systems: 1 year (Required)
• Project management: 1 year (Required)
• server or database management: 1 year (Required)

Work Location: In person

Salary : $61,000