Account Director, Experiential/Events

Who We Need

HANGARFOUR, a creative service agency, seeks an organized Account Director, Experiential/Events to join our team. The role will be responsible for managing people as well as oversee multifaceted projects on behalf of the department for the company’s various clients. Client projects may include consumer activations, product launches, press conferences, concerts, gala dinners, cocktail parties, corporate conferences, food and wine festivals, corporate events and hospitality as well as theatrical, performance and sporting based events, of all kinds. This candidate should be an experienced project manager, with a keen eye for detail and have a passion for driving new business as well as identifying production efficiencies and growth opportunities in a very fast-paced environment. He/she will be a proven leader with vast event/activation experience and the ability to manage both an internal team and key client relationships. You will work closely with the Events, Account Services, Creative and other agency teams to manage projects across a variety of experiential accounts, so you must be a collaborator, team-oriented, and passionate. This role sits within the Account Services team and reports to the SVP, Account Services.

Who We Are

We are a creative agency called HangarFour within a big PR firm called DKC. But who we actually are is a scrappy, close-knit crew of multi-talented creatives who play a variety of roles. With us, the ability to step in and step up to make ideas happen is what makes us stand out to our clients and the industry. It is essential that you have that vision too. Oh yeah, and have a lot of fun!

Qualifications/Competencies

• Understanding and supporting the Departmental vision, purpose, and strategies. Managing work to achieve results within budget and on time.
• Continuously looking for ways to simplify and improve work processes to achieve better results.
• Developing plans for accomplishing objectives; monitoring status. Focusing majority of energy and resources on projects and tasks that add value.
• Building and nurturing relationships with key client teams, in order to maintain and grow those relationships.
• Anticipating problems and taking action to prevent them or minimize their impact.
• Working collaboratively with people in the Department and in other parts of the Organization; supporting others when requested.
• Making good use of internal resources including systems, equipment, supplies, analytical tools, etc. Involving others in identifying problems, opportunities, and developing solutions.
• Keeping up-to-date on knowledge specific to the event/production industry.
• Demonstrating a willingness to take on new challenges, responsibilities, and assignments. Seeking and accepting feedback for self-improvement without becoming defensive.
• Communicating clearly and candidly; avoiding vagueness, ambiguity, and mixed messages.
• Gathering and giving relevant information to others in a timely manner.
• Giving specific, timely feedback to team members and others so we can work together more effectively.
• Providing team members with all the information and resources they need to do their jobs and to feel a partnership with the larger organization.
• Providing regular, specific feedback that team members can use to continuously improve performance. Actively listening and responding to team members’ ideas, suggestions, and concerns. Demonstrating a commitment to departmental initiatives with words and actions.
• Encouraging team members to contribute; recognizing, reinforcing, and rewarding contributions. Encouraging team members to be innovative and willing to take risks; tolerating well-intentioned mistakes.

Job duties/responsibilities include:

• In conjunction with the Senior Producer, oversee the staffing of producers that are producing events from concept to completion – involving strategy and producer management for each event.
• Represent the department internally regarding new business.
• Responsible for syncing the department’s process with each respective new business deadline. This includes managing any/all creative and design needs. Identify, seek and secure new business opportunities.
• Manage the communication of event project scope, schedules, deliverable dates, project status/action items and any other relevant information – both to the client (as needed) as well as the department.
• Oversee all departmental spending to ensure fiscal responsibility; oversee the organization and reconciliation of project expenses in a timely fashion in accordance with company policies. Find efficiencies in overall departmental spend.
• Prepare internal and external written briefings for clients and for team and/or DKC executive implementation.
• Build and maintain effective client relationships, ensuring that all client’s needs are heard, understood and addressed in a timely manner and clearly articulated to the internal team.
• Interface with outside professionals hired for assigned projects included, but not limited to, freelance producers, event designers, production managers, technical directors, etc.
• Determine personnel requirements, outline team responsibilities and work with any outside agencies to ensure brand representation is second-to-none.
• Oversee all contracts, agreements and all clearances.
• Implement departmental training and relevant education of the industry.

Skills and experience required:

• 8 years of event and/or account project management
• 4 years of human resource management (managing a team, etc.)
• Exceptional organizational and communication skills
• Proven ability to multi-task and handle multiple projects
• Knowledge of design, production and social media
• An eclectic sense of style and creativity
• Willingness/ability to travel and work long hours, weekends and holidays (as needed)
• Passionate with an entrepreneurial drive
• Highly organized and detail-oriented
• Exceptional time management and prioritization skills
• Creative, assertive and solution-oriented when faced with difficult challenging directives

Attitude Basics:

• A player we can count on: Always organized so you can move fast with us and willing to put in the extra time and effort with the team on projects when needed.
• Someone who makes others’ lives easier: When something goes wrong, you can figure out a way to solve it with the team and get the job done
• “Sit down, be humble” outlook: Fervid desire to learn and ability to receive feedback while maintaining a great attitude so we can ALL improve.

This role has tremendous growth potential and the ability to contribute to the overall growth and creativity of the agency. The ideal candidate must possess an entrepreneurial spirit, creative thinking, a nurturing personality and like getting their hands dirty.