What are the responsibilities and job description for the Patient Access Coordinator position at Hanger Clinic?
Patient Access Coordinator
Job ID
2025-28858
Positions
Job Location
US-IN-Indianapolis
Telecommute
Location-Specific Position
FT / PT
Full-Time
Category
Medical Office Professionals
Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the "front office" activities. Accurately obtain all patient information and insurance information while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs. Maintain excellent customer service relationships with patients and referral sources.
Your Impact
Ensure the highest level of customer service is provided to patients, fellow employees, and referral sources.
- Maintain accurate and complete patient files, ensuring compliance with Hanger Policies.
- Ensure the privacy and security of protected health information per HIPAA rules.
- Assist with patient follow-up as directed.
- Assist with quality assurance to ensure patient satisfaction with Patient Care Center (PCC) services as necessary.
- Enter patient demographics and insurance verifications as appropriate.
- Efficiently manage multiple phone lines.
- Record written documentation that is clear, concise, and accurate.
- File all patient charts and other documentation, following established guidelines.
- Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments and out-of-office calls.
- Perform other duties or special projects as assigned.
Minimum Qualifications
Additional Success Factors
Strong interpersonal, oral (including telephone) and written communication skills.
Our Investment in You
Competitive Compensation Packages
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
ERF-HPO
