What are the responsibilities and job description for the eCommerce Operations Analyst I position at Hanger, Inc.?
Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
The E-Commerce Ops Analyst is responsible for analyzing both back-end and front-end organization of data to impact sales. This role maintains product information, which includes pricing, discontinuation, configurations, updating the Healthcare Common Procedure Coding System (HCPCS), images, categories, impact tables, sizing charts and description updates.
Your Impact
- Analyze both back-end and front-end organization of data to impact sales
- Improve online site search by implementing changes based on site traffic data analytics
- Prepare excel spreadsheets to upload and update products
- Test upgrades and enhancements to the online store site
- Provide technical support to customers and internal employees
- Activate new online accounts
- Maintain current List Pricing of all products
- Categorize all new items within the product hierarchy
- Upload product images and videos to the online site
- Review product feedback prior to posting online
- Online chatting with customers on the site
Minimum Qualifications
Preferred
- Bachelor's degree
- 2 years Customer Service or industry experience with extensive product knowledge.
- Marketing and/or eCommerce experience
Additional Success Factors
- Good problem solving and critical thinking skills.
- Detail oriented.
- Good written and verbal communication skills.
- Ability to manage time effectively, set priorities and meet deadlines.
- Passion for creating a delightful customer experience.
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
Our Investment in You
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
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