What are the responsibilities and job description for the Operational Excellence Manager IV position at Hanger, Inc.?
Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
The Operational Excellence Manager is part of Hanger’s Supply Chain & Customer Operations Business Process & Transformation Team. The role is responsible for developing and overseeing Hanger Supply Chain and Customer Operations Continuous Improvement Program using Lean Six Sigma Methodology. Reporting to the Director of Business Process and Transformation, this role is responsible for developing, training and leading a program to embed a culture of can-do, data based, continuous improvement mind-set inclusive of all levels of the organization and empowering team members to participate in how work is done. Oversight and reporting of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods
Your Impact
- Develop, define, and implement a comprehensive Lean program to foster excellence in Supply Chain culture.
- Champions process improvement and lean program development; oversees the implementation of best practices across the entire supply chain.
- Provide leadership and support necessary to continuous improvement projects, applying Lean and Six Sigma tools to strategic projects and goals of the business.
- Leading and managing Lean Six Sigma projects to improve business processes and reduce waste and variation.
- Training, coaching, and mentoring team members in Lean Six Sigma methodologies.
- Collaborating with cross-functional teams to identify opportunities for improvement and implement solutions.
- Analyzing data and using statistical tools to identify root causes of problems and develop data-driven solutions.
- Facilitating change management to ensure successful implementation and sustainability of improvements.
- Communicating project progress, results, return on investment and impact to stakeholders.
Minimum Qualifications
Required
- Bachelor’s degree in related field (Engineering, Business, Management).
- 8 years’ related business experience.
- 4 years plus Lean Six Sigma experience.
- Certified Lean Six Sigma Black Belt.
- Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
Preferred
- Supply Chain, logistics, healthcare.
Additional Success Factors
- Proven experience in leading and implementing Lean Six Sigma projects.
- Strong analytical and problem-solving skills.
- Excellent communication and leadership skills.
- Ability to train, coach, and mentor team members in Lean Six Sigma methodologies.
- Experience in project management and change management.
- Knowledge of statistical analysis tools and techniques.
- Ability to work independently with limited direction and ambiguity to drive improvement work; Demonstrates strong level of initiative with self-starter approach and ability to think strategically and innovative.
- Expert knowledge of distribution and manufacturing operations including concepts of related to productivity, efficiency, and quality.
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
Our Investment in You
- Competitive Compensation Packages
- 8 Paid National Holidays & 4 additional Floating Holidays
- PTO that includes Vacation and Sick time
- Medical, Dental, and Vision Benefits
- 401k Savings and Retirement Plan
- Paid Parental Bonding Leave for New Parents
- Flexible Work Schedules and Part-time Opportunities
- Generous Employee Referral Bonus Program
- Mentorship Programs- Mentor and Mentee
- Student Loan Repayment Assistance by Location
- Relocation Assistance
- Regional & National traveling CPO/CO/CP opportunities
- Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
