SPS: Director of Operations

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

‍As the Director of Operations, you will play a pivotal role in improving business performance with the goal of driving revenue growth and operational efficiency for the SPS and SureFit organizations. This role will focus on optimizing processes, enhancing sales productivity, managing projects, and fostering collaboration across departments.

Your Impact

• Work closely with the SPS and SureFit businesses to achieve revenue and performance objectives
• Act as player-coach, overseeing direct reports while also maintaining your own workload
• Proactively evaluate current business practices and drive continual process improvements in support of revenue growth, with a focus on optimization and efficiency gains
• Oversee pricing strategy and pricing management to drive profitable growth
• Develop detailed reports and dashboards to provide visibility into business KPIs, revenue, and performance metrics
• Ability to manage strategic business projects from ideation through to launch
• Foster organizational alignment between support departments (ie: Accounting, Supply Chain, IT, Procurement, Strategic Sourcing, E-Commerce, Sales and Customer Service), ensuring collaboration and smooth business operations
• Partner with system owners to ensure key business systems are optimized for our business (Oracle, SPS Commerce, Salesforce, Magento, etc.)
• Ensure SPS and SureFit are in compliance with all internal and external regulations, policies and procedures

Minimum Qualifications

• B.A. /B.S. in Business, Finance, Health Care Administration or another related field OR an equivalent combination of education and experience required.
• Minimum 8 - 10 years operational experience in a multi-site business
• Minimum 5 years field or multi-site management experience
• Master’s degree or MBA preferred

Additional Success Factors

• Ability to drive sales productivity and enhance customer relationship management processes
• Strong leadership skills with a demonstrated ability to influence cross-functional teams and engage with executives
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex concepts to a variety of stakeholders
• Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment, with a focus on results and adaptability
• Demonstrated experience in fostering a culture of innovation, collaboration, execution, and continuous improvement within an organization
• Strong interpersonal, oral and written communication skills
• Strong financial and operational analytical capabilities
• Strong knowledge of the Orthotics and Prosthetics business, healthcare regulations and reimbursement issues
• Ability to manage multiple tasks, make well thought out decisions, and take decisive actions
• Ability to develop and execute business plans
• Good organizational skills and ability to prioritize to meet deadlines
• Required to be proficient in Windows based office technologies (ex. Word, Excel, PowerPoint)
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. 
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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