What are the responsibilities and job description for the Intake Specialist (Bilingual / Spanish) Remote position at Hanger?
Intake Specialist (Bilingual / Spanish) Remote
Job ID
2025-28907
Positions
Job Location
Telecommute
Telecommute (U.S.) Position
FT / PT
Full-Time
Category
Medical Office Professionals
Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
The Intake Specialist (Outbound) - Remote is responsible for representing Hanger. The position requires placing outbound calls to patients and scheduling various appointment types for multiple locations. The Outbound Intake Specialist is responsible for navigating in NextGen to determine the most appropriate location, clinician, and appointment type needed for the patient. The Intake Specialist must also be able to triage calls as needed. This role will need to adhere to a work schedule of 8am-5pm CT.
Your Impact
Promotes the values of Hanger
- Communicates professionally with patients over the phone
- Appropriately documents and confirm requested appointment
- Provides excellent customer service
- Determines the most appropriate location, clinician, and appointment type needed for the patient
- Triages and route general inquiry calls
Minimum Qualifications
Required :
Minimum good fit for the job, as determined by a skills assessment. Hanger will administer the assessment as part of the selection process.
Preferred
Additional Success Factors
Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions
Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols
Proficient computer skills including Windows based office technologies (ex. Word, Excel), Outlook and automated billing systems
Working knowledge of ICD-9, ICD-10, HCPC / CPT and other coding
Ability to use office equipment; such as, facsimile machine, calculator, and postage machine
General knowledge of state, federal and regional collection and reimbursement laws
Excellent organizational skills and able to manage multiple tasks in a fast paced environment
Must have an enthusiastic and positive attitude
Ability to work independently, exercise creativity, and be attentive to detail
LI-Remote
Pay range of $17.75 to $23.40 per hour annual bonus : up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.
Our Investment in You
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.
ERF-HRC
Salary : $18 - $23
