What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at HANNA PLUMBING?
We are looking to hire a full-time service dispatcher. A dispatcher answers and schedules emergency or non-emergency service calls. Their main duties will include answering phone calls, providing information to potential customers, setting up service tickets, monitoring plumber routes and pending job boards.
- Excellent communication skills to collaborate with others under any type of condition
- Excellent clerical and organizational skills to keep track of schedules, routes and personnel
- Knowledge of computers for scheduling and other dispatching duties
- Ability to multitask with different, and sometimes conflicting, events happening at the same time
- Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
- Ability to relay information in a fast-paced environment
- Bilingual preferred.
Job Type: Full-time
Pay: $20.00 - $28.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Vista, CA 92083: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Plumbing: 1 year (Preferred)
- Dispatching: 2 years (Required)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $20 - $28
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