What are the responsibilities and job description for the Customer Service Rep position at Hanna Sellner Agency LLC?
Job Description
Job Description
Benefits :Benefits / Perks
- Competitive hourly pay rate plus commission and / or bonuses
- Paid training
- Paid Time Off
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships and reviewing accounts for additional coverage and enhancements
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
- Drives customer satisfaction by following best practices : Personal Insurance Review, rate revision notification, and claims process
- Processes change to existing accounts and policies
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Schedules appointments with existing or prospective customers for agency employees
- Demonstrated customer service experience
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Must be willing to get a WI Insurance license
Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency sales and service goals.
Responsibilities
Qualifications
